Worcestershire Acute Hospitals NHS Trust
This is an exciting opportunity for conscientious teamplayer to join the switchboard team.
The candidates must be confident, articulate, flexible ,have good organisational & IT skills and be able to maintain high standardsof professionalism and confidentiality.
The jobs will involve working on a 4 week rota and willinclude working weekends and shift times of 06.00 - 14.00, 12.00-20.00 and14.00-22.00.
Week 2 ( Fri 12.00-20.00, Sat 06.00-14.00)
Main duties of the job
To undertake general telephonist/switchboard duties actingas the first point of contact for our patients, visitors and staff. To be ableto interact with all levels of NHS staff and service users.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
* Best services for local people
* Best experience of care and best outcomes for our patients
* Best use of resources
* Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job responsibilities
To operate the Switchboard in accordance with thetelecommunications operational policies and procedures. Maintain a professionalimage at all times whilst working in a busy environment.
To collate information for daily rotas, for doctors andother clinical staff on call for 09.00 17.00 and out of hours for Alexandra,Kidderminster and Princess of Wales hospitals.
To collate information for daily rotas for all non-clinicalareas re Facilities, Pharmacy, Physiotherapy, Endoscopy, Estates and Tradesmenon call for the hospital, Trust properties and Mental Health Partnership sites.Ensure all changes in rotas are recorded.
To answer general queries/provide information for thegeneral public, members of staff and make every effort to locate staff orpatients efficiently and politely.
To operate the bleep system on the Alexandra site whichincludes daily test calls for medical emergency, major haemorrhage, cardiacarrest giving out clear, precise instructions, ensuring appropriate peopleanswer and the crash bleeps are working correctly. Be responsible for fastbleeping doctors, ensuring appropriate doctors respond and a clear messagerelayed. Be responsible for getting the Trauma Team to A & E, this includesdoctors, consultants, theatre nurse and haematology.
To operate the Kidderminster bleep system via the Siemensconsole facility. To test daily medical emergency ensuring the appropriate teamrespond. Be responsible for sending out cardiac arrest and paediatric arrestcalls and connecting ward or department to 999 for an emergency ambulance toattend.
To keep up to date with all emergency procedures, e.g.cardiac arrests, trauma alerts, major incidents, internal alarm procedures,switchboard failure and fall back procedures and to be able to carry out fireprocedures at the Alexandra and Kidderminster hospitals. Ascertain where thefire is, call fire brigade. Notify appropriate people to attend the incident.
To order taxis and record all requests for Alexandra,Worcester, Kidderminster, Princess of Wales, Mental Health Partnershiphospitals and properties.
To undertake any other duties appropriate to the grade tocover sickness and annual leave as requested by the Switchboard supervisor.
Person Specification
Qualifications
* Good General Education
Experience
* Knowledge of keyboard/ vdu screen.
* Reception/ telephonist/ switchboard experience.
* Ability to be flexible in working pattern.
* Willing to attend training courses, mandatory and others relating to the post.
* Able to work under pressure.
* Hospital Experience
* Customer Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Worcestershire Acute Hospitals NHS Trust
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