The Opportunity
An exciting opportunity has arisen for an Aftersales Manager to join Swansway. Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work efficiently and cohesively, to optimise performance and consistently provide customer excellence.
As an Aftersales Manager your responsibility is to ensure our customers aftersales needs are met, this will include ensuring all works are booked in promptly and all work is carried out to the required standard. Your teams will be responsible for upselling products to our customers and ensuring the aftersales department hits all KPIs.
More about the role:
* People management of the Aftersales team
* Ensuring customer satisfaction metrics are hit
* Hitting monthly KPIs/budgets
* Ensuring all repairs are fully compliant
* Daily reporting
* Ensuring all warranty reporting is complete
More about you:
* Currently a high achieving Aftersales Manager in a franchised dealership
* Hands-on leadership style, not afraid to roll your sleeves up and get stuck in
* Experience of working in a target driven environment
* Ability to lead from the front and engage with the full team
* Able to motivate and engage a large team to success
* Proven success in exceeding aftersales targets
* Goal orientated - hungry to be the best
Benefits of working for Swansway Group:
* Free on-site parking
* Holidays that increase with length of service
* Your Birthday off
* Company Pension Scheme
* Life Assurance- Death in Service Benefit
* Long service recognition
* Annual flu jab
* Discounts on products and services that extend to your family and friends
* Cycle to work scheme
* Employee recruitment referral payments
* Employee assistance programme and counselling service
* Occupational health services
* Car Benefit Scheme for employee or family
When you join Swansway, you’re joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
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