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Client Services Executive – Luxury Brands
Job Purpose
We are seeking a motivated and proactive individual to support and assist members of our luxury sales team in processing holiday bookings, managing customer information in our travel systems, booking ancillary services and concierge activities, and meticulous management of customer special requests, producing essential customer documents and ensuring smooth handling of the holiday booking post sale to departure.
Job Description:
* Providing administrative support to assigned members of the sales team, including managing bookings and producing invoices and final documents.
* Collating, seeking and providing information for quotes, enquiries and confirmed bookings, including on destinations, accommodation, services, experiences, in a timely and professional manner.
* Proactively liaise with suppliers, hotels, and other partners to support with availability, secure confirmations, gathering information, prices and requests and finalising accurate booking details.
* Booking ancillary services, providing concierge services, and meticulously arranging customer special requests and seeking opportunities to exceed clients’ expectations.
* Carrying out thorough and timely reconfirmation of holiday arrangements prior to departure, troubleshooting and resolving issues if identified.
* Attend supplier training supplied by our key suppliers to gain knowledge of the properties and make relationships with our suppliers.
* Attend out of office events from time to time to learn and know the products we sell.
This role will be full time and based in the Chester office. The hours will be Monday – Friday 9am – 5:30pm, there will be a requirement to work Saturdays on a rota, and a day off in lieu will be given for any Saturdays worked.
There are many benefits to being part of the team at ITC Travel Group, some of these are:
* Holiday allowance starting at 25 days plus bank holidays, increasing with length of service
* Hybrid and flexible working opportunities
* Paid volunteering days
* Ongoing training and development including overseas educational trips
* Access to discounts and offers on your own holidays
* Enhanced family friendly benefits
* Plus more!
We also really value our culture and you can read more about this in our own Culture Deck.
How to apply
If you possess the experience, attitude and passion to make a real difference to our business, then please apply below.
Our passionate commitment to fulfilling and exceeding our clients' dreams and desires is at the heart of what we do.
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