CUSTOMER CARE EXECUTIVE
Hours: 37.5 hours per week
Shift pattern: working 5 days a week, between Monday - Sunday, an 7.5 hour shift between 07:00 - 22:00
Salary: £22,503.00 per annum (£11.54ph with the opportunity to increase with KPI's up to 20%)
Location: Norwich - Hybrid
Start Date: 03/02/2025
You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:30.
Appello Perks
* 31 days holiday rising to 33 with length of service (PRO RATA). This includes bank holidays that you will work if rota'd.
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends’ discounts on our services & products.
* Pension Scheme, up to 3% Company matched.
* Free on-site parking.
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic, and attentive to our customer’s needs.
You will have had a minimum of a year’s experience in a customer-facing role and have great customer service skills. Experience in a contact centre is advantageous.
The role is computer-based, so you need to navigate around multiple systems - CRM knowledge would be great, but all training is given.
THE ROLE
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target-driven people.
You will be engaging with our customers, providing exceptional service and support, receiving inquiries, and exploring additional requirements.
In this role, you will be taking inbound calls from new and existing customers and making outbound follow-up calls to assist customers with their inquiries.
This requires working closely with all departments in C365 while ensuring that quality, accuracy, and outstanding customer service are maintained throughout.
READY TO APPLY
If you are interested in this role, please follow the instructions as there are two parts to the application process:
1. Upload your CV and answer a few questions about yourself.
2. Check your email for the next steps - this will include completing some online assessments that are relevant for the role.
OTHER INFORMATION
This is an exciting time at Careline365, part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age, or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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