Job summary The Urgent Care Teams are a 24/7 service providing, first point of contact, comprehensive triage service, telephone and face to face clinical assessment to patients and/or their carers/relatives, enabling a safe and appropriate clinical decision and plan of care. The Urgent Care teams, including the Clinical Assessment Service, Community Urgent Care Team and Crisis Support Team, are responsible for health and social care triage including supporting prevention of hospital admission and/or early hospital discharge through assessment and treatment of individuals in crisis, assessing complex and specialist needs to develop, implement and evaluate programmes of care. The urgent Care Teams also support individuals to remain in community settings in their own home environments during crisis periods of crisis and treatment. Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA Main duties of the job Job title: Urgent Care Senior Administrator Department: Urgent Care Team Base: Westgate Park Hours: 37.5 hours per week Contract: Permanent Salary: Range 4 £24,645 - £27,202 per annum - you will be appointed on a fixed salary point within the salary range. You will be required to work a rota pattern which includes weekends and Bank Holidays Please note: this post is only open to internal applicants from Care Plus Group. The post holder will provide a comprehensive, administrative service to the Urgent Care Sector supporting team members, managers, senior managers and executives by performing a variety of administrative tasks. Working independently, prioritising work as necessary and without direct supervision on routine matters. You will undertake an important role in the delivery of performance monitoring within CUCT whilst continually developing and utilising new systems to further streamline, modernise and improve the service. You will be responsible for managing office operations, scheduling appointments, planning meetings, and providing general assistance in a fast-paced environment. About us Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint. We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria. Date posted 17 April 2025 Pay scheme Other Salary £24,645 to £27,202 a year Range 4. Fixed salary point. Contract Permanent Working pattern Full-time Reference number B9814-25-094 Job locations Westgate Park Charlton Street Grimsby DN31 1SQ Job description Job responsibilities The job description is attached as a separate document with the person spec - please refer to it for more information Job description Job responsibilities The job description is attached as a separate document with the person spec - please refer to it for more information Person Specification Experience Essential At least 1 years recent (6-12 months) administrative experience at senior level Supervision of staff Experience of dealing with day-to-day staffing issues Budget monitoring Dealing with complaints Experience of preparing agendas, organising and attending meetings and taking complex minutes Complex rota management Experience of working within a multi-functional office environment Accurate manipulation of complex data/data management Desirable Experience of Recruitment and selection process Experience of working within a health and care setting Experience of cross agency working Qualifications Essential NVQ 3 in business administration or equivalent Level 3 Computer application qualification or equivalent competency Literacy and Numeracy level 2 Desirable Supervisory qualification HNC in Business Knowledge & Skills Essential Effective communication skills both written and verbal Effective organisational / time management skills Ability to work to work accurately and to deadlines Ability to act on own initiative as well as working as part of a team Proficient in the use of Microsoft Office Applications Complex minute taking Ability to effectively supervise a team Ability to identify solutions to problems encountered within remit of work role Awareness of health and safety at work Ability to deal with conflict and difficult/challenging situations Person Specification Experience Essential At least 1 years recent (6-12 months) administrative experience at senior level Supervision of staff Experience of dealing with day-to-day staffing issues Budget monitoring Dealing with complaints Experience of preparing agendas, organising and attending meetings and taking complex minutes Complex rota management Experience of working within a multi-functional office environment Accurate manipulation of complex data/data management Desirable Experience of Recruitment and selection process Experience of working within a health and care setting Experience of cross agency working Qualifications Essential NVQ 3 in business administration or equivalent Level 3 Computer application qualification or equivalent competency Literacy and Numeracy level 2 Desirable Supervisory qualification HNC in Business Knowledge & Skills Essential Effective communication skills both written and verbal Effective organisational / time management skills Ability to work to work accurately and to deadlines Ability to act on own initiative as well as working as part of a team Proficient in the use of Microsoft Office Applications Complex minute taking Ability to effectively supervise a team Ability to identify solutions to problems encountered within remit of work role Awareness of health and safety at work Ability to deal with conflict and difficult/challenging situations Employer details Employer name Care Plus Group Address Westgate Park Charlton Street Grimsby DN31 1SQ Employer's website https://www.careplusgroup.org/ (Opens in a new tab)