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Job title: Bodyshop Manager
Department: Activate Accident Repair
Location: AAR Birmingham, Mallard Lodge, Water Orton
Hours: 40 hours per week Monday - Friday
Salary: OTE £75,000 dependent on experience
We're looking for a Bodyshop Manager to be part of our success story in Birmingham.
About the role
Oversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met while maximizing profitability.
Key responsibilities
1. Plan resources and equipment levels around budgets and financial plans.
2. Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning.
3. Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
4. Manage daily production coordination.
5. Regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets, and customer service scores.
6. Manage customer complaints from initial contact through to conclusion, carrying out root cause analysis on each complaint and implementing required actions.
7. Promote good communication throughout all areas of responsibility, developing and fostering a proactive attitude through regular, open, and honest communication that supports the achievement of Company objectives.
8. Conduct regular performance reviews with all team members, monitor targets, and identify training needs.
9. Lead all recruitment activities in partnership with the People team.
10. Promote employee engagement and retention, using Company schemes such as Employee of the Month and values nominations.
11. Lead support for all site apprentices to review their progress.
12. Ensure adherence to all Health and Safety regulations on site and monitor audit performance, taking action where required.
13. If required, lead and manage the site to achieve BSI Kitemark.
14. Support other Group sites when required.
Skills and experience
1. Technical knowledge and experience of the Accident Repair and Bodyshop industry.
2. Previous experience within a management position with the ability to lead and coach the team.
3. Ability to organize office administration, control systems, and financial resources.
4. Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry, and best practice.
5. Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H.
6. Knowledge and understanding of BSI Standards and accreditation.
7. Strong numeracy and literacy skills.
8. Excellent communication skills.
Benefits
1. Team Performance Bonus.
2. Car Allowance.
3. BUPA Private Healthcare.
4. 33 days holiday (including bank holidays).
5. Personal health cash plan - claim back the cost of things like dentist and optical check-ups.
6. Enhanced maternity/paternity/adoption/shared parental pay.
7. Life assurance: three times basic salary.
8. Free breakfasts and fruit.
9. Birthday surprise for everybody!
A bit about us
Activate Accident Repair is a group of best-quality vehicle repair centres, located across the UK in areas where demand is highest. We're a complete accident repair partner, investing in the latest repair technology to ensure quality and efficiency in every stage of the process.
Each bodyshop is purpose-built and operated by highly-trained technicians - with the tools and expertise to repair all vehicle types, including EV and Hybrid. We're committed to service excellence, with best practice processes in place across every one of our centres.
Part of Activate Group, we help to deliver best-quality accident management services for the fleet and insurance industries.
At Activate Group, looking after team members is a major priority. From benefits that put your health and wellbeing first to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.
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