Senior Butler We are looking for a Senior Butler to join our Front of House team at Chateau Denmark, Luxury boutique hotel in central London. Inspired by the birthplace of the British music scene, we embrace Denmark Street’s creativity and spirit. Chateau Denmark’s 44 rooms and apartments offer a unique blend of escapism and rebellion, showcasing exceptional craftsmanship and fierce beauty. As a Senior Butler you will be reporting directly to the Front of House Manager, and work closely with the entire team, bringing an unparalleled level of service embodying a no half measures attitude. You'll be a skilled and creative individual with the ability to design and deliver a food experience in line with the environment of Chateau Denmark while maintaining highest standards to provide the perfect guest experience. As a member of the Chateau Denmark team, you will be part of a supportive and social place, while receiving the following benefits : Rooms Service Charge. Employees and Friends & Family rates and discounts. Refer a friend bonus up to £200 per referral. Perkbox Season Ticket Loan. Cycle to work & workplace pension schemes. Employee recognition schemes and Social events. Holiday increase by one day for each completed year of service (up to 5 days) And much more Profile: Previous experience in a 4 or 5 star property. Passion for delivering excellent guest’s experience. Exceptional attention to detail. Being organised and proactive in managing tasks. Being an excellent team player and have an outstanding communication and guest facing skills. Duties and Responsabilities: Supervise the BTLR team, ensuring smooth daily operations. Assist the Front of House Manager (FOHM) as needed. Manage guest communication pre-arrival, during their stay, and post-departure. Oversee guest arrivals, check-ins, and check-outs, ensuring a seamless experience. Provide local recommendations (bars, restaurants, transport, and other services). Coordinate guest requests across relevant departments, ensuring timely fulfilment. Monitor and respond to guest messages via the Guest U App, calls, and other platforms. Maximize revenue opportunities through upselling premium services and experiences. Ensure guest profiles and milestones are updated to enhance personalization. Support the wider Chateau Denmark team, delivering exceptional service at every touchpoint. Chateau Denmark is based at Denmark Street, London, WC2H 8LP, and the closest tube station is Tottenham Court Road, on the central, northern and Elizabeth line. All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process. If you would like to apply for our Senior Butler position, please click APPLY.