Purpose
The Infrastructure Specialist will be responsible for providing specialist technical support and expertise across Pilgrims Europe's workplace technology environment covering all enterprise digital workspace solutions, desktop operating systems, application packaging, configuration/patch management and maintenance, unified comms, audio visual solutions, and scheduling of project and core support activities.
Key Responsibilities
Be responsible for maintaining and proactively managing the portfolio of IT Solutions
Provide Specialist level Incident and Problem management support.
Architect and Design Solutions that are resilient, secure, and scalable across on-premise and cloud environments.
Perform problem identification and root cause analysis for complex issues.
Perform regular health checks identifying and recommending any potential service improvements
Participation and engagement in Projects/Service improvements impacting Infrastructure Services.
Identification ownership and implementation of proactive maintenance plans including essential upgrades and software patches.
Monitor and review service performance at a component level e.g. Application Server, production of reports including recommendations for risk mitigation.
3rd party/vendor liaison with respect to technical support, build and maintenance.
Requirements
A minimum of 5 years experience in a specialist architecture/support/delivery role in a medium to large organisation, with significant technical delivery/support responsibility.
Deep technical knowledge/specialism of the following technologies to Expert level:
Microsoft system Centre (SCCM, Intune, MEM) and Application packaging
Azure AD/OneDrive/Desktop Group Policy/MFA
Windows Desktop Operating Systems/Microsoft365/End Point Protection
Day to day service operations in the Workspace environment
Global Desktop obsolesce, patching and security
Unified Comms Solutions
Audio Visual Solutions
M365 Administration, Mimecast Administration
About Pilgrims Europe
Pilgrims Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.
Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.
Across Pilgrims Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day.