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Service Delivery Business Analyst, London
Client:
N Consulting Ltd
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1bbe17a0e5d5
Job Views:
2
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
Role: Service Delivery Business Analyst
Skills: CMDB, Advanced Excel, Power BI
Employment Type: Contract
Location: London, UK
Requirements:
* Skills to translate the stakeholder requirements/expectations into work for IT Partners.
* Skills in data extraction, loading, analysis, creation of Visio workflows.
* Skills in Power BI to create data visualisations.
Knowledge/Skills:
* An understanding of Financial Services industry sectors, specifically Wealth, Private Banking & Commercial Banking.
* Excellent inter-personal & influencing skills; ability to communicate with stakeholders: Project Management, Testers, Application Support, Development, Infrastructure teams.
* Good understanding of the ITIL framework and Project Management methodologies.
* Good and broad outlook, incident, change/release, problem analysis & delivery skills e.g. root cause analysis, prioritisation, planning/scheduling, facilitation, implementation, and continuous improvement skills.
* Excellent verbal and written communication, presentation, coordination and negotiating skills.
* Proven experience of working with technical and non-technical stakeholders. Awareness of Agile, Scrum, Kanban, and DevOps software development methodologies.
* Experience of operating with a high level of autonomy, while still working as part of a team.
* Pro-active, independent and ability to multi-task and meet multiple deadlines.
* Strong IT skills/understanding, including experience working with Dev/Support, Information Security, integrated platforms, and Infrastructure.
* Excellent data analytical and problem-solving skills, presenting appropriately.
* Experience interacting with technology and business in influencing management on a day-to-day basis.
* Experience in using Service Now/CMDB to levels of extracting data and providing Dashboards. Awareness of Fusion.
Experience Required:
Bachelor degree in Computer Science or equivalent, practical background of ITIL or a related discipline and at least six, typically eight or more years related experience as a Service Delivery lead/member or an equivalent combination of education and work experience across the ITIL capabilities, Incident, Major Incident, Problem, Release, Change and Configuration.
* Proficiency in MS Office (Word, PowerPoint, Visio, Excel); Power BI, Excel advanced.
* Service Now/CMDB or equivalent.
* Project management methods.
* Microsoft communications tools i.e. Teams, SharePoint, Confluence.
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