Lets Go Hydro initially opened as a pop-up inflatable water park in 2017 and each year since then, it has been invested in and developed further with Water Polo pitches, Aqua Rugby, Wakeboarding Cable Park, Padel Courts, Sauna & Hot Tub experience, and an extensive range of glamping and self-catering accommodation units. We have an exciting opportunity for a General Manager to join the Team at Lets Go Hydro. Please see below for further information and on how to apply. Role:General Manager Contract: Permanent Hours of Work: working 5 days out of 7, including evenings and weekends Location:Lets Go Hydro, Belfast International Watersports, Knockbracken Reservoir, 1 Mealough Road, Carryduff Salary:£40,000 - £50,000 per annum depending on skills & experience What we are offering: Staff training and development Great culture with staff fun days Staff Uniform and all safety equipment provided Free car parking on site Staff discount on activities including staff cable sessions (off-peak times only) Opportunities to progress within the company This is a hands-on role, a hardworking, flexible attitude is required. Excellent people skills and experience working with families & young people is essential and you must be enthusiastic and passionate about your role, including both office based and working outdoors. The resort is continuing to expand and introduce new activities and experiences for customers to enjoy, so we really need someone with initiative and a get up and go attitude Job Summary: Reporting directly to the CEO, you will oversee all aspects of management across the Lets Go Hydro Resort, including our Accommodation, Padel Courts, Events & Group Bookings, Residential and Summer Scheme, all water-based activities, including the Aqua Park, Open Water Swimming & Cable Park. You will have previous recent managerial experience preferably leading operational teams, in a leisure, hospitality or outdoor activities environment. You will have extensive proven experience delivering excellent customer services across all departments. The overall goal this season is to increase profits. The hours will vary during the season and will include day, evening and weekends. What youll do You will have overall responsibility for the daily operational needs of Belfast International Watersports Ltd including: Ensure each department delivers a consistently high standard of customer service Work alongside department managers to ensure the smooth running of the day to day operations Responsible for the pricing structure for the services and activities provided, ensuring they remain competitive yet profitable Manage effective cost controls in all areas Oversee the rotas, schedules and daily tasks of each department within the business Responsible for staffing within the business and where necessary increase or decrease headcount in line with seasonal operational needs of the business and wage budget Report into CEO on business performance and decide upon budgets and forecasts People management, training and development, sales, and administration Train department managers on their roles and ensure each customer receives an exceptional standard of customer service Communicate with all staff on a weekly basis, on achievements, targets, upcoming events and activities Develop and implement policies and procedures, systems and documents, and ensure all staff are trained to a high standard and operate with a clear set of processes and procedures, with measures of quality and control Carry out final checks on all Accommodation, ensuring checklists are completed and inventory is checked and address any issues with Accommodation Managers & Maintenance Oversee Recruitment & Selection, Training and Induction, Performance Management, Capability, Discipline and Grievances Work with the Marketing Manager to increase revenue and grow existing customer base by successfully promoting the range of services and activities available Promote a culture of safety and compliance of the whole team and customers, ensure all health and safety measures are inspected, measured and actioned appropriately Carry out safety reviews, undertake and update risk assessments, ensure near misses and accident reports are completed, and investigations are carried out and recorded correctly This list is not exhaustive and will evolve and change depending on business needs To be considered for this position applicants MUST be able to demonstrate the following skills and experiences: Minimum of 3 years' experience in a managerial role, leading operational teams, preferably in a leisure, hospitality or outdoor activities environment Ability to lead and manage a large team with strong leadership skills Highly motivated, influential and a self-starter Target driven; customer focused in a fast paced hospitality environment Recruitment, training and development and performance management of all staff Previous experience in managing departmental budgets and reporting into senior management Exceptional interpersonal skills with the ability to engage with internal team members as well as external organisations The experience and knowledge to be able to challenge, change and promote internal procedures whilst maintaining a harmonious working environment Excellent communication skills both verbal and written Experiences delivering outstanding customer service, including dealing with difficult situations Experience managing health and safety, and compliance, with proficient knowledge of legislation Proficient IT skills with experience of using Microsoft packages Full clean driving licence and access to a vehicle Flexibility to work days, evenings and weekends Legally eligible to work within the UK Desirable Skills Health & Safety training How to apply: Please forward your CV and cover letter to detailing how you meet the criteria. Closing Date: Friday 17th January 2025 at 12 midday Skills: Communication People Skills Leadership/Management Skills IT skills