About the role
Due to our upcoming expansion in Norfolk, we are looking to strengthen our Operations team. We have ambitious plans for the future, including new acquisitions, and have an opening for an exceptional Operations Manager in the Norfolk area.
As an Operations Manager, you will ensure that the care homes are compliant with regulatory requirements, delivering high-quality care and environment, and achieving financial and business objectives. You will provide strong leadership, support, and mentoring that will be instrumental in driving the success of the homes and aligning its operations with the Kingsley vision and values.
Reports to: Regional Operations Director/ Co-Chief Operating Officer
Key duties and responsibilities
1. Provide effective leadership and management, ensuring that the appropriate people are recruited for key roles and trained to complete their tasks. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
2. Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
3. Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
4. Maintain and enhance the quality of care and environment provided. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment.
5. Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
6. Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and the regional operations director.
7. Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.
Skills and attributes
1. Proven experience in managing operations in a care home or similar healthcare setting.
2. Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
3. Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
4. Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
5. Ability to analyse data and make informed decisions to achieve business objectives.
6. Knowledge of best practices in quality care and environment for the elderly.
7. Ability to work independently and collaboratively in a fast-paced environment.
8. Hold a full UK driving licence.
Education and qualification
NMC registered nurse with relevant post-registration experience, desirable but not essential.
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
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