Are you a diligent individual with experience in data handling and excellent communication skills? If so, this may be the job for you...
An opportunity has arisen for an IT Service Desk Administrator to join the Trust’s busy IT Service Desk team. As a key member of our team, you’ll play a crucial role in ensuring smooth operations and excellent user support. Prior knowledge of Directory Manager, NHSMail, and Microsoft Excel would be advantageous.
This is a Fixed Term Contract post until the end of March 2025.
Applicants must be within commuting distance of Bath to facilitate training, meetings, and assistance if required.
Main duties of the job
The successful candidate will be expected to carry out the following duties:
1. Ensure that the Trust’s IT user databases are kept accurate and up-to-date. This includes administration of user’s computer accounts (creation/modification and deletion), changing passwords, and changing user’s workgroup membership.
2. Act as the Trust’s Local Organisation Administrator (LOA) with respect to the national NHSMail service.
3. Taking receipt of Service Desk support requests (primarily telephone but also email, written, and in person) and logging them, either for resolution within the Service Desk Team or for escalation to other more specialised areas of the IT Department, acting as cover for front line support as necessary.
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