Job Description Purpose of the role To execute the seamless delivery of IT services while maintaining a robust and secure control environment, utilising their expertise, control knowledge and leadership skills to safeguard sensitive data, mitigate operational risks and support the banks technology systems. Accountabilities Execution of support services across Operations and Technology (O&T) production functions, including incident management triage, management and escalation, event management, change management and batch processing management. Management and resolution of service requests, incidents, and problems prioritised by its severity to disrupt the bank's IT services. Analysis and improvement of service delivery processes to identify blocks, implement automation solutions to streamline workflows and ensure processes align to relevant regulatory requirements, through the utilisation of new and existing technologies and collaboration with various stakeholders. Development of detailed reports on service performance and trends and communicate key findings to relevant stakeholders to support decision making and promote a culture of security awareness. Development and maintenance of stakeholder relationships, including business united, technology teams, control functions and service provides, to align service delivery processes and effective communication. Vice President Expectations Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us as a Cyber Governance Analyst at Barclays, where you'll be providing guidance as a first line of defence in maintaining the security controls in line with Barclays policies and standards and would act as the SME across Workplace & Collaboration Cyber services. You will also ensure that proactive risk management with good cyber control processes in liaison with regulatory and audit requests are in place. To be successful as a Cyber Governance Analyst at Barclays, you should have experience in: • Strong analytical/problem solving mind set with the ability and willingness to get into the details to find solutions. • Previous role with similar responsibilities in supporting effective governance, monitoring controls and internal processes, managing identified risks • Ability to conduct root cause analysis, remediation, vulnerability management Some other highly valued skills may include: • Ability to understand data and challenge its outcomes • Cybersecurity certification • Excellent interpersonal, communication skills, ability to coordinate with senior stakeholders. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in our Knutsford office.