Job summary
Continuing Healthcare Contract Administrator
Do you have top class organisational and administrative skills? Can you hit the ground running? Do you think outside of the box?
The team require an excellent administrator for our Continuing Healthcare (CHC) Services in Norfolk and Waveney. You will act as the first point of contact for the team dealing with routine and specialist enquiries in a pleasant and helpful manner.
We are looking for a candidate with a keen eye for detail and accuracy to join the team.
This role is extremely busy,
Job Purpose
To deliver an effective and competent level of administrative support and consistently deliver a 'client focused' service for the CHC Team, which promotes excellent customer service and effective working relationships
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and Organisation.
Main duties of the job
Ensuring all processes are followed as detailed as per the Standard Operating Procedure (SOP).
Broadcare (the computerised system) and the CHC provider database to date which includes:
Create new provider records
Update existing providers details which entails contacting the providers on a regular basis.
Liaising with providers and updating their insurance, Data Security & Protection toolkit, CQC and any changes to their Organisation.
Please see the job description for more details regarding the role
About us
Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.
Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.
Job description
Job responsibilities
Broadcare (the computerised system) and the CHC provider database to date which includes:
Create new provider records
Update existing providers details which entails contacting the providers on a regular basis.
Liaising with providers and updating their insurance, Data Security & Protection toolkit, CQC and any changes to their Organisation.
Person Specification
Application form and interview
Essential
1. Educated to NVQ 3 Level in administration
2. Demonstrates experience of working in an administration environment
3. Experience in working in a health care environment
4. Awareness of a range of health services provision
5. Working knowledge of Microsoft office
6. Understanding of Data Protection legislation
Desirable
7. Clear communicator with good writing, data entry and telephone skills
8. Ability to work effectively as part of a team
9. Problem solving skills
10. Able to work on own initiative, organising and prioritising own workload to set deadlines
11. Understanding of and commitment to equality of opportunity and good working relationships
12. An ability to maintain confidentiality and trust, Good time keeping, flexible approach to work