We are looking for a Stonehouse (Gloucester) based Deskside Support Engineer. In this role you will be working in partnership with a high-profile organisation that providesengineered systems and components for the automotive industry.
Main responsibilities:
* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
* Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
* Instructs customers in the operation and maintenance of systems/equipment.
* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
* Acts as a liaison with customers on administrative and technical matters for assigned projects.
* Performs analysis and prepares reports on system problem trends and issues.
Tasks will include, but are not limited to:
1. Incident management & resolution.
2. IMACDs Installations, Moves, Additions, Changes and Deletions
3. Provide onsite Hardware Break/Fix support (Del...