Job reference number: 320129
Position: Customer Operations Manager
Salary: Starting from £43,677, 10% bonus potential, 25 days annual leave and pension (subject to pay on promotion rules)
Type: Full time, Permanent
Location: Tredegar DO, Tredegar, NP22 3XA
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
THE ROLE
You will have full accountability for the Delivery team, working through the morning and into the afternoon to ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values are key responsibilities.
To ensure optimal performance, you will partner with Trade Union to coach your team and drive performance improvement. Delivering every item accurately and on time is crucial to our reputation.
Shift pattern: Monday - Saturday with one rolling day off
WHAT YOU’LL GET
You will receive a 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. Additional benefits include the Cycle2work scheme, corporate discounts, and exciting career opportunities.
ABOUT YOU
We need a flexible individual who excels under pressure and can apply LEAN methodologies in the workplace. You should be customer-focused, a team player, results-driven, and an inspiring leader who can motivate and coach your team.
NEXT STEPS
If you are ready to apply, complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment and a capability-based interview.
Royal Mail is committed to inclusion and supports diverse employee networks. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
Closing Date: 5th November. This advert may close early if the appropriate number of applications has been reached.
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