We are looking for someone with experience in customer service who enjoys helping people to join our team.
Position: HMP Foston Hall Library and Information Advisor
Location: HMP Foston Hall, a category C women’s prison in Derbyshire
Suffolk Libraries is an independent and charitable society which runs Suffolk’s public library service and prison libraries in several counties including Suffolk, Bedfordshire, Derbyshire, and Nottinghamshire.
Our vision is to “transform lives through access to knowledge and resources, promote lifelong learning and strengthen communities by meeting their evolving needs.”
We are looking for someone who shares this vision and wants to join our team. The ideal candidate:
* Has an aspiration to deliver great customer service
* Can demonstrate appropriate and effective communication skills with the aim of building positive and supportive relations with our customers, team, and community
* Is IT literate and competent in the use of the internet, email, mobile devices, and applications, and can offer guidance to customers
* Has the ability to work as an effective team member
* Understands Suffolk Libraries services and what it delivers
* Has sufficient emotional resilience to work in what can be a challenging but highly rewarding environment
If you have experience in a customer-facing role, enjoy helping people, have a willingness to work within a team in a busy environment, and an interest in books and computers, we would like to hear from you.
The successful applicant will be required to undergo prison security vetting checks before any appointment can be confirmed.
This position is for an average of 22 hours per week on the following work pattern:
* Monday: 13:30 - 17:00
* Tuesday: 13:30 - 17:00
* Thursday: 13:30 - 18:15
* Friday: 13:30 - 17:00
The rate of pay for this position commences at £11.44 per hour.
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