Receptionist / Assistant Fertility Administrator (12 months)
The Shrewsbury and Telford Hospital NHS Trust
An opportunity has arisen for an experienced administrator to join the fertility team for 12 months maternity cover. Ideally, the successful applicant will have experience in reception and data entry. This is a busy role with other duties including filing, preparation of notes for clinics, and general administration. Good time management and prioritisation skills are essential.
Please note this role requires participation in bank holiday working on a rota basis.
This post is based at Severn Fields Health Village, Shrewsbury.
Main duties of the job
* Greet patients and visitors to the reception desk and record attendance.
* Accurately enter all details relating to that appointment on Careflow.
* Take telephone and email messages. Deal with those ones that are appropriate to job role and pass on others effectively.
* Resolve simple queries that are of a non-clinical nature e.g. checking appointment times.
* Take payment from patients who are paying for their own treatment.
* Locate and file notes.
* Accurately file paperwork within notes on behalf of the team.
* Assist with the preparation of notes for clinics.
* Assist members of the fertility team with general administrative duties.
* Attend and input into team and admin meetings.
* Maintain the highest levels of patient confidentiality and to act at all times within the guidelines of professional bodies and the Human Fertilisation and Embryology Authority (HFEA).
About us
Shropshire and Mid Wales Fertility Centre offer fertility investigations and treatments to NHS and fee-paying patients across Shropshire and Mid and North Wales. We are a busy, growing department who relocated from a small area in the Royal Shrewsbury Hospital to bespoke new premises at Severn Fields Health Village in 2018. There is a multidisciplinary team of over 40 staff including doctors, nurses, scientists, and administrators along with a specialist fertility counsellor. We are very proud of our patient-centred approach and our excellent reputation nationally.
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Education and knowledge
* 4 GCSEs grade 4 or equivalent
* Use of Microsoft Office including Outlook
* Customer/patient service experience
* Experience in administration
* Knowledge or experience of fertility sector
* Experience with Careflow
* Advanced experience in administration
* Experience in healthcare administration
Skills
* Good time management / organised, efficient worker
* Team Working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
Severn Fields Health Village, Sundorne Road
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