To meet all customers’ and business requirements in the most cost effective, professional, and timely manner manner whilst achieving a high level of customer service. To provide customers with a quality service for all sales enquiries, quotations, orders, deliveries, and associated administration in the most cost-effective way for Heidelberg Materials Cement Products. To support the role of the external sales force through securing work, following up of sales leads, and promotion of branded products. Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 3,500 people and operating around 280 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement. Purpose of the Role At Heidelberg Materials, the allocator role is an “on-the-day” based distribution role that involves distributing and assigning work to our pre-assigned truck fleet. The purpose of this role is to assign the workload in the most economical and efficient sense to get the most value out of our transport fleet. As an allocator you will be a point of contact for our drivers, weighbridges, sales teams, customers and hauliers to make sure the on the day processes are seamless. Our customer service is our top priority. Within the allocating role you will be working towards ensuring trucks and deliveries are kept to time; being aware of late loads and feeding back to our asphalt teams and customers to ensure we maintain our high standards of service. Previous roles in customer service, distribution roles and dealing with on the day service will be highly beneficial for this role. While utilising our trucks to maximise their performance for Heidelberg and earnings for the haulier, we are looking for an individual who would be methodical and questioning in their thought process. In our journey for net zero we are looking to minimise our empty mileage and wasted journeys and the ideal candidate would have this mentality. We are looking for a candidate that is fast and flexible, quick to rise to a challenge and able to cope in a very fluid and rapidly changing environment. The allocator role comes with natural progression for those looking at career development. Key Accountability Excellent communication Negotiation skills with customers and drivers Understanding drivers’ hours and breaks Ability to work in a fast-paced environment Able to follow set out processes To handle numerous calls throughout the day, with excellent phone manner To keep on top of admin and payment tasks to ensure a well organised fleet (With experience relating to Microsoft packages a preference) Flexible & outgoing approach to tasks (Occasional weekend cover & shifts from 6-3 to 7-4pm) Aware of haulage costs and how empty mileage and wasted journey can affect this Time management Knowledge of the construction industry is beneficial but not essential The allocator role will suit individuals with experience as transport coordinators, planners, schedulers but this is not essential and full training will be provided. What’s on Offer Salary: £26,000-£28,000pa Shift Patterns: Mon – Friday (Rota’d Saturday) • Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador • Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance • Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical • Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause • Social Value : paid Volunteering Day every year / Communities (LGBTQ, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) • Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover