Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Administration To have a thorough knowledge of all practice procedures To work in accordance with written protocols Reception Receiving patients and consulting with members of the practice team Answering incoming calls, dealing with patient queries and directing to the most suitable person/department Relaying information from the GPs to the patients in a timely manner. Be able to cover all reception duties as necessary Keeping the reception area, notice boards and waiting areas free from obstructions and clutter Appointments Process appointment requests from patients for on the day and future appointments by telephone and in person Deal with visit requests Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Computer Registration of new patients computer data entry and medical records Process patients change of address computer data and medical records (have knowledge of Practice area) Referring patients to other care providers when required Other tasks Ensure building security having thorough knowledge of doors/windows/alarm Duties may be varied from time to time under the direction of the Patient Services Manager/Patient Services Team Leader dependant on current and evolving practice workload and staffing levels