Job Title: ICA Field Performance Manager
Location: Chatham - Kent. Hybrid working 2/3 days per week as required. Reasonable split with site visits and meetings in the Kent Region.
Employment Type: Permanent
Hours: 37
Salary Range: £43,500 - £61,400 *Dependent on skills & experience*
Our benefits:
1. A company van (for business use only) which you can take home, and a fuel card
2. All necessary PPE, tools, uniform and training to excel in your career at Southern Water
3. 25 days annual leave + Bank Holidays
4. BUPA cash plan cover (with options to upgrade for family coverage)
5. Free annual flu jab and eye test vouchers
6. Pension contributions up to 11% (depending on your contribution)
7. An employee assistance program
8. A network of sports and social clubs
9. Company and performance-related bonus
10. Life assurance equal to 4x salary
11. Salary sacrifice electric car scheme (after 6 months service)
12. Health Cash Plan
13. Two paid volunteering days a year
14. Occupational health service
15. Discounts with over 800 popular retailers
16. Digital GP service
17. Study support may be available for job-related qualifications
18. Competitive maternity & paternity leave and flexible return to work options
Overall Role Purpose:
To be responsible and accountable for the safe and compliant operation and maintenance of all ICA assets within a specific geographical area for the wastewater or water function. To be responsible for the efficiency, productivity, standards and quality to ensure compliance, serviceability and effectiveness.
Resources under control:
Direct reports: Up To 20, indirect: average 15 Resources (e.g. budget control, size of operations under control).
Accountable for budget for area (approx £2m depending on area). Responsible for acceptance and operation of capital delivery projects as they are completed.
Responsible for a number of sites within a geographic area. Decision Authorities operate within a business model of having centralised control and local responsibility for an area’s performance.
Focus is 25% people management and 75% operational management.
Problem Solving - The majority of issues are routine and solved using experience and judgement.
Customer / Stakeholder Management Internal - Liaises with all of the following to exchange information about plant functioning and maintenance:
1. Process Operations
2. Process Scientists
3. Mechanical and Electrical ICA Technicians
4. Shift Controllers
5. Distribution Inspectors
6. H&S Advisors
7. RCC • Dispatch
8. Duty Manager
9. Control Centre
External Customers – has direct customer contact to resolve customer issues.
Accountabilities:
1. To build, lead and direct a competent and effective team to deliver compliance, levels of service and serviceability targets.
2. Integrate asset processes into water/wastewater to ensure consistency to asset issues, drive data improvements and inform the business plan.
3. To undertake high level monitoring of operational performance and to take action to resolve as necessary.
4. To coach, mentor and develop the team with a key focus on succession planning.
5. To manage events and incidents in own area in and out-of-hours as required.
This is a job where you can make a difference to our customers and environment. Join our Wastewater Treatment Team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment.
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