Europcar is looking for Car Returns Agents
You’ve probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!
Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Inverness Airport location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
1. Competitive Basic Salary
2. Bonus earnings potential
3. Free on site car parking
4. Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
5. Pension
6. Discounted car hire rates across our network
7. Confidential legal and support service through BUPA
8. Career progression and development
Responsibilities:
1. Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
2. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
3. Ensure all administration is completed accurately according to operating procedures.
4. Process all workshop vehicles according to operating procedures.
Minimum Requirements:
1. A full, valid clean driving licence, with a minimum of 4 years driving experience is required
2. Excellent communication and face to face interpersonal skills
3. Ability to work as part of a team in a fast-paced environment
4. Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
If you believe you have what it takes to become a successful Car Returns Agent within Europcar, then please apply today!
Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
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