Skin + Me is a mission driven start-up with seriously big skin goals.
We're hiring for an amazing Sales Advisor to join our team in John Lewis, Newcastle. If you have a proven ability to create an exceptional customer experience, have a sales-driven mindset and want to be part of an exciting new launch - look no further! We have full time and part time opportunities available.
As one of our highly skilled Skincare Specialists you’ll be responsible for providing first-class, personal customer service, demonstrating exceptional product knowledge, and building long lasting customer relationships to achieve business sales goals.
In return, you’ll enjoy a package that includes a competitive salary and commission structure, highly discounted Skin + Me products, exclusive training opportunities, mental health and wellbeing support, and so much more!
What you’ll do:
* Take every opportunity to deliver exceptional customer service on a Skin + Me counter in a retail beauty department
* Keep the shop floor running smoothly, maintaining stock and counter presentation to always be ‘customer ready’
* Confidently approach customers in a warm and friendly manner, you will listen effectively and understand their needs to find the perfect Skin + Me products for them
* Manage customer queries quickly by problem solving effectively
* Achieve individual targets and contribute well to the team targets to meet and exceed store goals
* Suggest ideas and improvements to drive opportunities for improved customer experience and sales in store
* Build strong relationships and communicate effectively with your colleagues, store teams, brand partners and external stakeholders
* Work with the Skin + Me Dermatology Team to develop your knowledge of skin concerns, product formulations, ingredients and more.
Who you are:
* You have a passion and energy to provide inspirational, positive and personalised experiences to every customer.
* You have a proven ability to provide exceptional customer service
* You have a strong interest and enthusiasm for skincare. You always stay up to date on the latest industry trends and have a desire to drive your own development and learning
* You have excellent communication and interpersonal skills, building relationships with colleagues and customers alike
* You are collaborative in your nature and thrive as part of a team
* You will have a sales-driven mindset, with resilience and drive to continuously meet and exceed targets
* Knowledge of skincare concerns, ingredients, and product formulations is a plus but training will be provided by our Skin + Me Experts
* Ability to work flexible hours, including evenings, weekends, and holidays, as required
Compensation and Benefits:
* 25 days holiday inclusive of bank holidays (pro-rata)
* Competitive commission structure
* Highly discounted Skin + Me products you and your friends and family
* Exclusive training & development opportunities
* Pension Scheme
* Healthcare Cash Plan, including Mental Health & Wellbeing support
* Employee referral scheme
More about Skin + Me:
There’s a huge problem in the world of skincare: people struggle with more than just how their skin looks. They also worry about how it makes them feel and how to manage it long-term. We’re on a mission to change that.
The truth is that achieving your best skin isn’t complicated. The secret? Using a stripped back routine with the best combination of active ingredients for your skin goals. The right products and knowledge make it possible to tackle everything from fine lines and wrinkles to adult acne, rosacea and pigmentation. We’re united in the belief that everyone should have access to expert advice, treatment plans and ingredients that work – minus the big price tag and the long dermatologist waitlist.
Skin + Me secured £10 million in a series B funding round, reflecting the growing interest in expert-approved skincare. We’ve raised funding from some of the best-known direct-to-consumer entrepreneurs and VCs, including Octopus Ventures. Our highly experienced founding team comes from the likes of Facebook, Charlotte Tilbury, Tails.com and Graze.com.
We’d love for you to join us as we change the face of skincare! Think you’re up for the challenge?
Why should you choose Skin + Me?
* A daily challenge – in a thrilling, entrepreneurial start-up environment, no two days will ever be the same.
* Make a difference – work within a revolutionary company that is focused on improving millions of lives.
* Serious commitment to growth – personal development is important to us and we’ll make sure we support your growth, and give you broad experience across your role.
* Support network – the Skin + Me investors and advisors that you’ll have the opportunity to work with have built some of the world’s best consumer companies.