Title: Service Manager
Location: High Wycombe
We are a charity organisation providing advice and support to adults. We work in a way that recognises and values diversity, understands the functional model of substance misuse, the Recovery Agenda, and problems caused by alcohol and drug misuse.
Job Summary
Accountable for the performance, development, and day-to-day management of the Aquarius service in this area, ensuring line management and clinical supervision for staff and if necessary, holding a small client caseload. External representation of the service and the organisation and a member of the Aquarius management team.
Main Responsibilities
* Manages the achievement of performance targets, compliance with service level agreements, and the effective delivery of services.
* Compiles and analyses service performance data and supplies reports to the Area Manager according to specified deadlines.
* Ensures functionality of management reporting structures, allowing services to operate effectively without micro-management and/or in the absence of the post-holder.
* Ensures service aims, objectives, and business plans are in place and reflected in individual workplans.
* Identifies service gaps and areas of underperformance and ensures these shortcomings are rectified promptly.
* Identifies opportunities for business development consistent with the strategic objectives of the organisation and uses professional contacts/networks to exploit them (to the benefit of Aquarius).
* Manages the application of IT facilities to ensure the service benefits from the best available data recording and communication systems.
* Contributes to tender submissions, taking a prominent role when requested/necessary.
* Takes a major role in negotiating contract renewals with commissioners and funders and achieves outcomes beneficial to the organisation.
* Project-manages the implementation of new services, funding, and business initiatives to achieve goals and objectives to specified deadlines.
* Ensures Senior Practitioners are appropriately supported in the development of clinical/professional practice.
* Liaises with commissioners, other key stakeholders, and service users to develop local strategies; ensures services are responsive and compliant to local, established, and emerging needs.
* Works in partnership with commissioners, acting as the day-to-day lead for the service in financial, operational, and practice matters.
* Participates in service reviews and provides written service reports.
* Ensures accurate and appropriate case recording, as well as the professional maintenance of records and statistics required for commissioners, other agencies, clients, and internal purposes/management reports.
* Ensures services are appropriately promoted externally and partnerships between Aquarius, voluntary, and statutory agencies are established and benefits maximised.
* Manages all aspects of the service within established budgets and financial targets.
* Ensures compliance with all policies, procedures, and legislative requirements.
* Ensures the development, monitoring, and reporting of quality standards and systems, including data collection, client satisfaction, annual service reviews, ISO 9001, IIP.
* Ensures the management of risk within the service, adherence to health and safety legislation and policy, and the maintenance of premises and equipment. Accountable for a positive working environment and the well-being of employees.