We are recruiting for a proactive Customer Relationship Executive to join this professional B2B customer service team on a permanent basis. If you're passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we'd love to hear from you.
Key Responsibilities
1. Processing customer orders via phone, email, and EDI
2. Handling queries related to inventory, pricing, and deliveries while resolving issues promptly
3. Managing technical enquiries using electronic parts diagrams as a first level of support before escalation
4. Building and maintaining strong relationships with customers and sales teams
5. Proactively resolving concerns and keeping customers updated on orders and returns
What We're Looking For:
1. Proven experience in customer service and administration
2. Strong communication skills
3. Attention to detail
4. Able to work in a fast-paced and demanding environment
5. Proficiency in Microsoft Office; SAP would be beneficial but not essential
6. A proactive, solutions-focused team player with excellent interpersonal skills
What's In It for You?
As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market-leading company that prides itself on a positive culture, a strong brand, and real progression opportunities. You'll work in bright, modern offices with excellent facilities.
* Salary: Between £25,000 - £26,400
* Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM)
* Hybrid working model
* Holidays: 26 days plus bank holidays
* Training: Comprehensive training and onboarding
* Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!
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