NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment, we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community. This vacancy is for a Receptionist/Admin Support based at Attleborough Health Centre. You will be covering all reception duties in this part-time post, with hours from 0830 - 1630, Monday & Tuesday. You will be the first contact for the patient and representing the Trust. Attleborough Health Centre hosts a vast range of outpatient appointments; as well as checking patients in, you will be dealing with lots of queries from both patients and colleagues. No two days are the same. This is a very interesting reactive role which can be busy and demanding, but completely satisfying.
Responsibilities:
1. Answering telephone calls
2. Meeting and greeting patients
3. Receiving and distributing post
4. Scanning
5. Booking/amending & cancelling appointments
6. Reacting to whatever walks through the door
7. Supporting patients and staff with queries
8. Ad-hoc tasks - role appropriate
To carry out and prioritise a variety of administrative and clerical duties, which will include:
1. Dealing appropriately with all telephone enquiries as well as face-to-face patient contact, which may include investigating and problem-solving as well as regularly dealing with matters of a complex and/or distressing nature.
2. Using a range of software programmes to produce, maintain and distribute documents, including ad-hoc and routine reports, spreadsheets, and databases, which may include medical terminology and clinic information.
3. Photocopying, scanning and emailing documentation promptly and efficiently, generating and distributing letters, tasking clinicians, ensuring that all patient records are maintained and kept up-to-date.
4. Receiving, sorting and distributing mail and ensuring that outgoing mail is sent in a timely manner.
5. Researching appropriate websites, downloading and circulating documents as requested.
6. Issuing parking permits to colleagues.
7. Issuing and activating door fobs.
To open/close the Reception office, greet visitors, provide information and direction, make and manage room bookings for staff and clinicians, resolving appointment conflicts as and when required.
To undertake receptionist/telephonist duties, be a point of contact for internal and external callers and visitors, accepting deliveries, re-directing callers and service users where appropriate, and providing information or answering questions on routine matters and ensuring that accurate messages are passed on in a timely manner.
To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patients' fears and lack of understanding, exercising tact, judgement, and confidentiality in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.
To provide basic administration support for Norfolk County Council (NCC) colleagues such as printing and posting, receiving and transferring of calls, receiving deliveries and greeting service users.
Inputting onto various databases and systems, including SystmOne, Cloudbooking, Powergate, and the Spine Portal within the required timescales and deadlines. This includes scanning documents onto patient records within a specific time frame.
To be responsible for the efficient use of office equipment and nursing supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, Powergate, and carrying out research into goods and services as directed.
To support the site regularly with health and safety checks in clinical areas/rooms, reporting maintenance, security, cleaning, health and safety, and other site issues in line with current procedures keeping the line manager/site manager informed at all times.
Provide cover in other departments as required, during periods of absence, as directed by the Supervisor or Admin Team Leader. This may require travelling to other sites.
To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement to the Admin Team Lead.
It is the post holder's responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.
To attend relevant team and service meetings when required. These may be virtual or in person. This may require travelling to other sites.
Equal Opportunities
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race, or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status
Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trust's Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice, then the cost of the DBS check will be automatically removed from your first month's salary. However, if you are registered with the update service, this may not be required.
This is a rare and wonderful opportunity to work for the Norfolk Community Health and Care Trust. This is a fantastic organisation; you will have regular supervisions and be fully supported and trained. The Trust is like a family where there is constant support, and feeling valued is utmost within this establishment. All staff adhere to the Behaviour Framework where the top of the list is 'Care, Respect & Dignity'; this applies to colleagues and patients.
Benefits
1. Good benefits package including a minimum of 27 days of annual leave, plus Bank Holidays.
2. Opportunity to join the NHS pension scheme.
3. Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).
4. Free parking at most sites.
5. Supportive, positive culture that is well led, with regular supervision.
6. Comprehensive in-house and external training programmes available.
7. Gain experience and learning whilst making a difference and working for one of the world's biggest brands - the NHS.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
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