Job Description
We are looking for an office support assistant to join this digital entertainment company. Working for a global company in their European HQ as part of the wider team.
The purpose of the Office Support Assistant is to provide technical and administrative support across the organisation. This varied role combines basic technical troubleshooting and administrative coordination to ensure smooth business operations. You will support the facilities of the building, so a flexible approach to work is key for success.
Facilities & Administrative Management
1. Coordinate facilities operations, including supplier management and maintenance scheduling.
2. Oversee security protocols, health & safety compliance, and fire safety measures.
3. Process and track facilities-related approvals and expenditure.
4. Provide administrative support to the Corporate Management Division leadership.
IT Support & Technical Operations
1. Deliver first-line IT support, diagnosing and resolving technical issues for colleagues across the organisation.
2. Manage IT equipment lifecycle, including setup and configuration for new starters and leavers.
3. Oversee audio-visual systems and technical infrastructure in meeting spaces.
4. Assist with website maintenance, updates, and content management.
Customer Service Support
1. Assist with escalated customer enquiries and complaint resolution.
2. Manage TCG card replacement process.
3. Support internal and external communications, including press release distribution.
4. Maintain documentation and standard operating procedures.
Knowledge, Skills and Experience:
* Excellent and broad Administration & IT skills.
* Excellent communication skills.
* Attention to detail and ability to work unsupervised.
* Good understanding of current hardware specifications.
Benefits Package:
* Free car parking.
* 22 days holiday per year in addition to bank holidays. Company closure over Christmas period.
* Healthcare cash plan.
* Private medical insurance.
* Life assurance scheme.
* Company pension.
* Office hours: 8am-4:30pm.
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