Job Overview This is a site based role as an M&E Supervisor We are looking for motivated and enthusiastic M&E Supervisor to join our engineering team at our Customers key site in Crawley. Managing a team of 5 multi skilled engineers delivering planned, reactive and ad hoc maintenance tasks at 3 buildings on one campus. We are looking for someone flexible, adaptable and customer focused to ensure the best service is being delivered by the team. Working hours – Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances and call out requirements. Main Duties Lead for all hard service disciplines across site Ensure all Statutory and Mandatory elements of the contract and relevant standards are achieved To provide dedicated support to the Facilities Management team ensuring the highest standard of services are provided to the Thales client and customers Support the FM to improve and enhance stakeholder relationships Provide FM resilience across the Crawley site Optimise systems and processes to maximise efficiencies of teams and reduce energy consumption To develop understanding of the contract commercial and deliverable frameworks as part of development Continual management of PPM and reactive tasks, ensuring tasks are completed in line with the agreed SLA and KPIs Operational and line management of the engineering team to ensure best productivity PDA training, development and auditing with on site team To drive & encourage 100% PDA usage Complete and maintain the training matrix for site engineers Lead on developing, supporting and mentoring engineers to maximise their potential Management of sub-contractros, ensuring they are booked in and works carried out in line with contractual requirements Management of additional sub-contractor work to ensure the scope of works is agreed and signed off, and arrange for quotes and works to be undertaken Ensure all Subcontractor RAMS are fully reviewed, recorded and permits are issued Ensure correct and complaint certifaction is uploaded, into Maximo, Sharepoint and site files as required Take a pro-active role in and engaging with clients, developing relationships with key stakeholders to ensure customer satisfaction is maximised Ensure all self-delivered and subcontractor activities are managed in line with Mitie's Safe systems of Work processes and policies, including the issuing of access permits and permits to work Assist the FM in producing monthly reports Support the implementation of the One team ethos across all service lines Input and support key projects and initiatives Take ownership of Mitie standards and health and safety across the teams Carry out monthly reviews, huddles and audits for hard services Enhance the service delivery model with cross functional working and team building Build and create a proactive customer focussed delivery model for all hard service contracts Ability to obtain, evaluate and challenge quotations from suppliers Lead on energy saving initiatives and constant improvements and provide input to the quarterly energy performance reviews Attend and represent Mitie in client meetings when required Report technical issues to contract Hard Service and Energy Lead and request support when needed What we are looking for Experience of building maintenance Good understanding of health and safety requirements within a building environment. Have a proactive approach to maintenance and building management. Confident, driven and pro-active. Able to do the job right and do it right first time, within a pre-determined timescale. Willingness to undertake further training. Ability to provide a schedule of works for identified additional/remedial works. Writing and following risk and method statements as required on a daily basis. Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner. Good knowledge of building Statutory Compliance. Must hold a full UK driver's license. Ability to record work accurately on work sheets and computer based systems. Good communication skills and the ability to work within a team. Experience of working within a customer focused environment. Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.