You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac To possess and maintain specialist knowledge of Management with ILM Level 5 / Diploma level or equivalent qualification. To plan, implement, maintain, and evaluate operational activities including staff, resources, activity, processes, and information. To identify, evaluate and implement new services, and improvements to existing services, when required in conjunction with the with Head of Technical Services CIVAS@IP5 and senior leadership team in CIVAS@IP5. To promote good working relationships between all grades of staff. To motivate and inspire the Production Team, including developmental leadership to the Senior Pharmacy Technicians To continually assess the service provided and to make improvements to ensure best practice is adopted at all times. To manage the overall workload in accordance with the Capacity Plan. To ensure staff rotas reflect an appropriate skill mix for the allocated tasks and are an effective use of staff time. When normal services cannot be provided, to identify need and negotiate with other healthcare professionals inside and outside the department to ensure resources are appropriately allocated in a safe and effective manner. On a day to day basis communicate sometimes difficult and potentially contentious information back to the appropriate healthcare professionals. To ensure effective, up to date standard operating procedures (SOPs) and processes are available within Technical Services, and that the SOPs comply with national, regional and local guidance. This will involve writing, authorising, implementing, and reviewing SOPs on an ongoing basis. To be responsible for ensuring all equipment is validated and functioning correctly. To be responsible for ensuring all plant and equipment planned preventative and corrective maintenance is carried out. To manage the environmental monitoring processes in line with current guidance and to ensure correct action is taken in the event of a deviation. To liaise with the Quality Assurance team where appropriate to resolve any validation or monitoring issues. To regularly review the levels of technical and administrative staffing and ensure the appropriate skills mix is maintained for production and wholesale dealing activities. To oversee management of production and wholesale dealing services provided by the CIVAS@IP5 unit Aseptic Services Unit. To contribute to the management of effective resolution of customer complaints, product defects and recalls in adherence with Departmental, Trust, National and regional guidance. To work within the organisational policies and procedures and be responsible for all aspects of recruitment and retention of technical and support staff. To work within the organisational policies and procedures and be responsible for ensuring the management and monitoring of technical and administrative staff attendance, sickness and other absence, annual leave, study leave and career development. To work within the organisational policies and procedures and take part in proceedings that may be required in disciplinary, grievance, fair treatment cases. To liaise with healthcare professionals and commercial suppliers externally to manage medicines supply. To be responsible for co-ordinating the recruitment of all technical and administrative staff. To be responsible for ensuring that the Site Master File is updated and maintained. To analyse data, write reports and present findings for publication and internal use when required.