Job Description
About the Job
* Use your personality to inspire and respect your customers and colleagues while sharing a great amount of fun.
* Technology is evolving every day, and so is TUI. We provide you with the best tools to build your knowledge, understand our customers, adapt your style, answer questions, bring holidays to life, and improve customer loyalty.
* If things don’t go to plan, be proactive and confident to investigate and resolve any questions or complaints.
* Embrace change and rise to the challenges of a customer-focused role.
* Your drive to achieve will help you exceed your sales and service objectives; in Retail, we call it ‘Smashing your Targets’.
About You
* Strong commitment to achieving targets and overcoming challenges.
* A team player who engages and collaborates consistently with customers and colleagues.
* An organized individual who takes pride in their work and their own development.
* Ability to use initiative to proactively identify and resolve potential problems.
* Passion for working within tourism; travel experience is not essential.
* Confidence in handling multiple currencies and administrative tasks while following procedures.
* Flexibility to work variable shift patterns, including evenings and weekends, in line with customer demand and shop hours. Shift schedules are typically shared four weeks in advance.
Our Offer
* Fantastic holiday benefits, including discounts, special offers, and the option to purchase additional ‘TUI time off’.
* Competitive salary with a commission scheme rewarding exceeding targets.
* Health and Wellbeing support across five key areas: Financial, Health, Social, Community, and Career.
* An inclusive environment with a Culture of Care.
* Disability Confident Commitment.
* Investment in your development, starting with an interactive web-based workbook and store induction.
We love to see your uniqueness shine and inspire the future of travel. To learn more about our Diversity & Inclusion initiatives, please visit our website. For further information about this opportunity, please contact us via email.
To apply for this role, please answer the questions fully. The application process includes an online assessment, which can be completed after submitting your application or you will receive an email with instructions shortly after.
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