Benefits: Competitive Salary and Benefits package will be provided to the successful candidate.
About the Role
OV is an innovative Mobile Network Operator specializing in IoT and travel eSIM services, dedicated to providing seamless connectivity solutions for millions of active SIMs worldwide. With a network primarily built in-house, we empower our Partners to deliver reliable and innovative solutions across a range of industries worldwide.
We are seeking a skilled Automation Developer to lead the design and implementation of automation solutions across OV’s operational processes. In this pivotal role, you will be responsible for identifying, developing, and deploying automation tools that streamline workflows, improve customer interactions, and reduce operational bottlenecks. The ideal candidate will have strong experience in process automation, RPA (Robotic Process Automation), and AI-driven workflow optimization.
What You’ll Be Doing:
1. Process Automation & Optimization:
o Analyse and document manual workflows to identify automation opportunities.
o Design, develop, and deploy automation solutions using RPA, AI, and workflow automation tools.
o Integrate automation solutions with our OV ONE platform and other internal platforms to enhance self-service capabilities.
2. Customer Self-Service Enhancements:
o Implement automation-driven customer support solutions, including chatbots and AI-driven ticket routing.
o Identify common ticket themes and design, develop and deploy automation solutions to reduce operational team workloads and improve customer satisfaction.
3. Collaboration & Stakeholder Engagement:
o Work closely with cross-functional teams (Sales, Operations and Technology) to ensure automation aligns with business needs.
o Provide training and support to internal teams on automation tools and best practices.
4. Scalability & Optimization:
o Continuously monitor, refine, and optimize automation processes to maximize efficiency.
o Scale automation efforts across OV’s business operations, reducing reliance on manual workflows.
5. Metrics & Reporting:
o Establish KPIs to measure automation effectiveness, efficiency improvements, and cost savings.
o Generate regular reports showcasing automation impact and areas for further enhancement.
Experience:
* Proven experience in implementing automation solutions in an operational or customer support environment.
* Hands-on expertise with RPA tools such as UiPath, Automation Anywhere, or Power Automate.
* Experience with API integration, system interoperability, and process automation tools.
* Knowledge of cloud-based automation (e.g., AWS, Azure automation services).
* Understanding of AI & machine learning for automation-driven customer support (chatbots, predictive analytics).
Education Requirements:
* Familiarity with workflow management platforms, such as Zapier, Monday.com, or ServiceNow.
* Excellent problem-solving and troubleshooting skills, with a proactive and analytical approach.
* Strong communication skills, capable of explaining technical automation solutions to non-technical teams.
* Experience in the telecom/IoT space is a plus, especially in integrating automation with connectivity management platforms.
Close Date: 07 Mar 2025
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