Job summary Hours - Reception hours minimum of 10.5 hrs per week. Salary - Receptionist starting wage £12.55 per hour. There may also be an opportunity for secretarial hours for the right candidate, hourly rate dependent on experience. As a GP Practice Receptionist, you will be the first point of contact for patients, providing excellent customer service and administrative support to ensure the smooth running of the practice. The role requires someone with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment Main duties of the job Key Responsibilities Reception: Greeting patients and handling telephone/email enquiries in a professional & friendly manner Booking, amending, and cancelling appointments using our clinical system Processing prescriptions, referrals, and other administrative tasks Handling patient records, ensuring confidentiality and accuracy Supporting clinicians with administrative tasks, including medical coding and summarising records Previous experience in a GP surgery or healthcare environment (desirable but not essential) Key Responsibilities Secretarial: Typing, transcription, and minute-taking Generating referrals via WCCG Desirable Skills & Experience: Familiarity with clinical coding (e.g., Read Codes, SNOMED) Experience with medical research or audit work within a healthcare setting Proficiency in IT systems and ability to quickly learn practice software (EMIS) Excellent organisational skills and attention to detail About us What We Offer: A supportive and friendly working environment Competitive salary and NHS pension scheme Ongoing training and development opportunities The chance to be part of a team making a real difference to patient care Date posted 18 February 2025 Pay scheme Other Salary £12.55 an hour Contract Permanent Working pattern Part-time Reference number A3937-25-0000 Job locations The Health Centre Rhosllanerchrugog Wrexham LL14 1AA Job description Job responsibilities As a GP Practice Receptionist, you will be the first point of contact for patients, providing excellent customer service and administrative support to ensure the smooth running of the practice. The role requires someone with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities Reception: Greeting patients and handling telephone/email enquiries in a professional & friendly manner Booking, amending, and cancelling appointments using our clinical system Processing prescriptions, referrals, and other administrative tasks Handling patient records, ensuring confidentiality and accuracy Supporting clinicians with administrative tasks, including medical coding and summarising records More details in uploaded job description Job description Job responsibilities As a GP Practice Receptionist, you will be the first point of contact for patients, providing excellent customer service and administrative support to ensure the smooth running of the practice. The role requires someone with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities Reception: Greeting patients and handling telephone/email enquiries in a professional & friendly manner Booking, amending, and cancelling appointments using our clinical system Processing prescriptions, referrals, and other administrative tasks Handling patient records, ensuring confidentiality and accuracy Supporting clinicians with administrative tasks, including medical coding and summarising records More details in uploaded job description Person Specification Skills and attributes Essential Good communication skills, oral and written Good team working Good interpersonal skills Attention to detail Flexibility Keyboard skills Well mannered and well presented Patient, tolerant, tactful and discreet Enthusiastic, honest and reliable Desirable Self-motivating Demonstrate initiative Ability to prioritise tasks Able to tolerate and manage stress Experience Essential Previous experience working with computers Desirable Experience as a Medical Receptionist in a GP Surgery Previous experience of customer care or dealing with members of public in a frontline role Qualifications Essential Good general education with good numeracy and literacy skills Previous experience working with computers Desirable Experience as a Medical Receptionist in a GP Surgery Previous experience of customer care or dealing with members of public in a frontline role Person Specification Skills and attributes Essential Good communication skills, oral and written Good team working Good interpersonal skills Attention to detail Flexibility Keyboard skills Well mannered and well presented Patient, tolerant, tactful and discreet Enthusiastic, honest and reliable Desirable Self-motivating Demonstrate initiative Ability to prioritise tasks Able to tolerate and manage stress Experience Essential Previous experience working with computers Desirable Experience as a Medical Receptionist in a GP Surgery Previous experience of customer care or dealing with members of public in a frontline role Qualifications Essential Good general education with good numeracy and literacy skills Previous experience working with computers Desirable Experience as a Medical Receptionist in a GP Surgery Previous experience of customer care or dealing with members of public in a frontline role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Beech Avenue Practice Address The Health Centre Rhosllanerchrugog Wrexham LL14 1AA Employer's website https://www.rhosdoctors.co.uk/ (Opens in a new tab)