* Lead, develop and motivate the team to achieve their sales targets in staff huddles
* Focus on delivering an exceptional customer service experience
* Role model the shop floor positively
* Work collaboratively with your peers, the team of Customer Service Leaders
* Maximise on your department / category performance, At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As an Customer Service Leader, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.
Experience in successfully managing a team within a retail customer service and sales environment.
* Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
* Customer focused and able to engage and influence internal and external customers.
* Self-motivated, passionate, enthusiastic and an effective team member/ leader.
Salary: Competitive Annual Salary
Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) Customer Service Leader | Department Manager Contract - 37.5 hours a week, Full Time, Permanent Shift Pattern - 4 on, 2 off, earlies 4am - 10pm Salary - Competitive annual salary plus 12% Management Bonus Benefits you'll enjoy - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, cash back health plan (dental, optical, medical, health and fitness discounts)