Company: Guy Carpenter Description: We are looking for a dynamic and skilled professional to become a vital part of our Facultative team in Norwich. This hybrid position offers the flexibility of working one to two days a week in our London office. As a Broker Support Lead / Account Manager for the US Property team, you will take on a pivotal role in guiding our Account Management team, ensuring exceptional support for our brokers and fostering strong client relationships. You will report directly to the Operations Director, contributing to our mission of delivering outstanding service and innovative solutions. We will count on you to: Lead the US Property Account Management team, ensuring the highest standards of quality and excellence in our service delivery to clients, markets, and colleagues. Collaborate closely with the Head of US Property and the Operations Director to achieve divisional targets. Provide proactive support to brokers by coordinating placement activities, including: Managing client requests for information (reinsurer details, financial reports, industry insights, etc.).Liaising with reinsurers to address queries or requests in partnership with brokers. Overseeing the contract drafting process, including updates and the production of final documentation. Coordinating with end-to-end service teams (invoicing, claims, and credit control) within Guy Carpenter UK and globally to ensure clients receive best-in-class service. Drive the operational management of the US Property team to meet quality and efficiency goals. Develop and deliver operational training for the US Property team. Maintain and manage the financial pipeline, operational data, and reporting for US Property. What you need to have: Proven experience in a Senior Account Handler or Broker Support role. Strong technical expertise and contract drafting skills. Excellent organizational and analytical abilities. Proficiency in computer applications, with a quick aptitude for learning new software. A client-focused, quality-driven mindset. Experience in leading, managing, coaching, and mentoring junior team members. What makes you stand out? Experience in US Property Facultative Reinsurance and/or Insurance. Comprehensive end-to-end account management experience. Strong technical knowledge in the field. Proficiency in workflow management. A self-starter attitude with proven management experience. Why join our team: We are committed to helping you reach your full potential through professional development opportunities, engaging work, and supportive leadership. Our vibrant and inclusive culture encourages collaboration with talented colleagues to create innovative solutions that make a positive impact on our clients and communities. Our scale provides a wide range of career opportunities, along with competitive benefits and rewards. Join us at Guy Carpenter and be part of a team that values excellence, collaboration, and growth Norwich reinsurancebroking hiring opportunities Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodationsmmc.com. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.