We’re hiring a Customer Support Advisor to join our incredible team!
Customer service is at the heart of everything we do, and this particular role is a critical first step into welcoming new people referred to us by their Job Centre Work Coaches.
You’ll be working in a busy centre handling inbound and outbound calls, especially the initial warm three-way call with the Job Centre and the referred participant. Your role will be to obtain all the required information from the participant and to provide a welcoming and reassuring presence at the end of the phone. Your role is to provide a general support function throughout the participants' employment journey.
This role is the pivotal first step to facilitate the smooth transition from the ’warm handover’ stage to programme start. You’ll also be responding to other message types as required (email, SMS, etc).
Our ideal candidate will have proven experience in a customer service-related role as well as the ability to thrive in a fast-paced and sometimes high-pressure environment. As we’re not specifically looking for someone who ticks every box, direct experience in a call centre is not as important as a welcoming and bubbly personality with experience of interacting with members of the public. You will need to know your way around a computer with excellent keyboard skills.
This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future, and will also allow us to become better with your unique experiences.
As an organisation, we deliver a range of Employability & Health contracts which support unemployed people ‘back to work’. This job role forms part of our Restart Scheme.
In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £23,088 to £22,500 per annum (dependent on experience) with these great additional benefits:
* 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
* 2 Volunteer Days
* Pension - 5% Employee 5% Employer
* Healthcare Cash Plan, incl. 3 x salary life assurance
* Annual Pay Review
* Refer a Friend Scheme
* Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits.
There’s also the opportunity to progress your career within the Seetec Group.
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
Location: This is an office-based role, working in Exeter
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 9 October 2024
Key Responsibilities
* Promote the Employability programme positively.
* Complete the pre-referral process (warm handover meeting).
* Accurately record all information using our CRM system.
* Research and clarify required information using available resources.
* Complete and update administration reports.
Minimum Requirements
* Excellent communication skills, both written and verbal.
* Positive, service-oriented attitude with proven experience in a customer-service-related role.
* Ability to foster and maintain positive relationships.
* IT literate with familiarity in using MS Office products.
* Willingness to work without direct supervision or as part of a team.
Additional Information
SEETEC PLUSS is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work.
Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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