We’re hiring for a Customer Service Advisor to join a small but busy team in Bristol. On offer is a basic salary up to £30,000 per annum, no shifts or weekend work, Monday – Friday, 9am – 5pm only, and free onsite parking. Ideally, they need somebody that has good experience within telephone-based customer service, managing various situations from onboarding new clients, retaining clients, and dealing with complaints.
The role of Customer Service Advisor involves:
* Dealing with all incoming queries from clients.
* Assisting with any issues and liaising with the correct team to resolve them.
* Upselling additional products or services that suit their needs.
* Processing of new orders or any changes that need to be made.
* Focusing on dealing with complaints and retaining customers.
* Ensuring the retention levels for customers are kept at a good standard.
For the Customer Service Advisor role, you need:
* Previous experience in an office-based/telephone-based CS role.
* Ability to work well within a busy environment and enjoy a varied role.
* Knowledge of complaints handling and retentions.
As the Customer Service Advisor, you’ll get:
* Basic salary up to £30,000 per annum.
* Early finishes on a Friday.
* Opportunity to progress your role long-term.
* Summer and Christmas team get-togethers.
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