Security Airport Ambassador • Terminal Security team • London Stansted Airport • Permanent role • 20 or 40 hours per week. A variety of roster / shift patterns are available and will be available to discuss at interview. These will include working over 7 days per week and early mornings or evenings. • Salary - £14.26 per hour, rising to £15.80 after a successful 3 month probation period (this rate includes 17.5% shift pay) The role In the Security Airport Ambassador role, you will be the face of London Stansted Airport as customers travel through the airport. You will be responsible for interacting with customers as they enter Security, providing world class customer service along the way. As a Security Airport Ambassador you will be responsible for: • Queue management, helping passengers to prepare for their journey through Security • Advising passengers of where to go and what to do through the Security process • Supporting and advising passengers when loading their belongings into the trays, ready for screening • Ensuring trays are loaded correctly to enable the Security process to run smoothly and efficiently • Collecting trays after passengers have emptied them and returning them to the tray return area • Anticipating and responding to customer needs and to advise, support, direct and resolve issues. • Providing empathy and assurance to customers. What will make you successful in this role • Previous experience in a face to face customer service role • Superb communication skills; able to deal with a diverse range of passengers from all over the world. A second language would be an advantage. • A passion for providing first class service • The ability to assess a situation and deal appropriately to improve or diffuse accordingly • Enjoys working in a team environment • Be able to work unsupervised and still provide the level of professionalism that is expected. Security Airport Ambassador • Terminal Security team • London Stansted Airport • Permanent role • 20 or 40 hours per week. A variety of roster / shift patterns are available and will be available to discuss at interview. These will include working over 7 days per week and early mornings or evenings. • Salary - £14.26 per hour, rising to £15.80 after a successful 3 month probation period (this rate includes 17.5% shift pay) The role In the Security Airport Ambassador role, you will be the face of London Stansted Airport as customers travel through the airport. You will be responsible for interacting with customers as they enter Security, providing world class customer service along the way. As a Security Airport Ambassador you will be responsible for: • Queue management, helping passengers to prepare for their journey through Security • Advising passengers of where to go and what to do through the Security process • Supporting and advising passengers when loading their belongings into the trays, ready for screening • Ensuring trays are loaded correctly to enable the Security process to run smoothly and efficiently • Collecting trays after passengers have emptied them and returning them to the tray return area • Anticipating and responding to customer needs and to advise, support, direct and resolve issues. • Providing empathy and assurance to customers. What will make you successful in this role • Previous experience in a face to face customer service role • Superb communication skills; able to deal with a diverse range of passengers from all over the world. A second language would be an advantage. • A passion for providing first class service • The ability to assess a situation and deal appropriately to improve or diffuse accordingly • Enjoys working in a team environment • Be able to work unsupervised and still provide the level of professionalism that is expected. Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including: • 6% company contribution pension • 24 days holiday plus bank holidays (pro rated) • Free parking • Subsidised public transport • Huge range of company discounts