Description We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements. The Role The Platform & Systems Specialist is responsible for working with the Platforms & Systems Consultant to ensure the contact centre’s platforms and systems are running smoothly and efficiently. This includes working with technology partners to implement new contact centre solutions, configuration and administration of the platforms and systems, maintenance and troubleshooting of problems with contact centre platforms and systems. You will: Develop a deep individual understanding of the contact centre’s operating plan and the technical requirements needed to execute the plan. Produce technical documentation including but not limited to requirements/specifications, standard operating procedures, workflow/flow chart diagrams. Support a service request/ticketing system to ensure technical support and maintenance of contact centre platforms and systems. Partner with a range of stakeholders including senior contact centre managers and 3rd party suppliers to define and implement new contact centre solutions. Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK11 and is offered on a full time, permanent basis, with hybrid working at 2 days in our Southampton office, and 3 days from home. About You Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need: Knowledge of cloud-based systems Knowledge of contact centre systems Being part of our team has its advantages… We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing. Home and office-based hybrid working (up to 2 days from home) Recognition scheme with prizes and awards Employee Discounted Cruising plus Friends and Family offers Regular office events including live entertainment, lifestyle events and charity partner fundraisers. Extensive learning and development opportunities Employee-led networks Employee Assistance and Wellbeing programmes Company paid Health Cash Plan and health assessment. In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes. Onsite restaurant offering range of healthy cooked and grab and go meals. Discounted retail and leisure via discounts portal Minimum 25 days leave, bank holiday allowance and holiday trading scheme Contributory Defined Contribution Pension scheme A friendly welcome with help settling in Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens. LI-Hybrid Job Functions: Information Technology; Strategy / Planning; LI-KP1