We currently have a great opportunity with a Housing organisation for an Income Officer role on a permanent basis. This is a hybrid role located in East London, requiring the successful candidate to work 2 days in the office and 3 days from home.Job Title: Income OfficerSalary: £35,000 per annumContract: Permanent roleWorking Hours: 9:00 AM to 5:00 PMLocation: East London (HYBRID - 2 days a week in the office, 3 days from home)
Responsibilities of Income Officer
* Manage rent and service charge accounts to maximise income collection.
* Handle resident queries regarding payments, arrears, and account balances.
* Take appropriate action on arrears cases, including legal proceedings when necessary.
* Provide financial advice and support to tenants regarding rent payments and benefits.
* Represent the organisation in court and at enforcement proceedings when required.
Requirements for Income Officer
1. Experience in income collection and arrears management within social housing.
2. Strong knowledge of housing legislation, welfare benefits, and rent policies.
3. Excellent written and verbal communication skills.
4. Ability to work under pressure, meet deadlines, and manage a ca...