Job Description
Change Project Manager
Outside IR35, 12 months - up to £500 per day)
Hybrid (2-3 days on-site in London)
Our client is undergoing a major change initiative as they roll out a new, organisation-wide Customer Service Training Programme. They are seeking a Change Project Manager to ensure this transformation is successfully embedded across all business units.
The delivery of training will be led by a third-party vendor; your role will be to manage the change impact internally, coordinate stakeholder engagement, and ensure the business is ready, aligned, and set up to adopt the new ways of working.
Key Responsibilities:
1. Lead the internal rollout of the new customer service training programme, ensuring change is embedded effectively across teams and functions.
2. Work closely with the external training vendor to align delivery timelines with internal readiness.
3. Engage with senior stakeholders and local managers to drive awareness, buy-in, and adoption.
4. Coordinate change and communication plans, ensuring messaging is consistent and tailored to the right audiences.
5. Track and report on change readiness, risks, and adoption progress.
6. Support the long-term sustainability of change by identifying business champions, cr...