Job Description
Guided by an inner creative compass that is unaffected by fleeting trends, Dries Van Noten is renowned for his signature eclecticism—a fearless juxtaposition of print, weave, color, and cut that yields captivating results transcending time and fashion cycles. In 2022, the brand expanded into beauty and fragrance with the launch of gender-fluid fragrances and refillable lipsticks. In 2024, Dries Van Noten stepped down as Creative Director of the House. The studio will handle the upcoming collections until a new Creative Director is appointed.
The Opportunity
As a Sales Associate for Dries Van Noten, you will be at the forefront of delivering exceptional customer service and driving high-quality sales. Your role will involve building strong client relationships, adapting to their needs, and embodying the Dries Van Noten philosophy. Your dedication and professionalism will contribute to the store’s success and enhance the overall customer experience.
Key Responsibilities
* Focus on generating high quality sales across all product categories, developing strong client relationships, and delivering outstanding services
* Make sure to adapt to each client, identifying their needs and inspiring them across the Dries Van Noten creations
* Execute sales and operations in an effective and efficient manner to achieve and exceed planned daily, weekly and monthly sales goals
* Demonstrate a high degree of professionalism in communication, attitude and teamwork with customers and peers
* Identify and handle client enquiries and concerns
* Provide a flawless selling ceremony and impeccable customer experience
* Communicate Dries Van Noten brand aesthetic, philosophy and lifestyle to the customer
* Execute constant follow-up and retention activities to nurture and develop the client portfolio
The tasks above are not conclusive and may change according to the needs of the company. A flexible approach towards tasks and responsibilities is always needed.
Profile
* At least 3 years of relevant customer facing experience in retail or another high-end service environment
* You are versatile, organized, motivated, methodical, and professional
* You have an excellent sense of customer service
* A natural passion for people & service
* The ability to adapt to different cultures & a real sense of empathy
* A team player attitude to reach a common goal & go the extra mile
* A strong appreciation for architecture, exhibits, and museums to engage our customers
* You have a good knowledge of French and English. Other languages are a major plus.