Main area: Administration
Grade Band: 3
Contract: Permanent
Working hours: 09:00 - 17:00
Hours: Part time - 30 hours per week (9:00 - 17:00)
Job ref: 350-MHC6993730
Site: Warrington Recovery Team, Wakefield House, Warrington, Cheshire
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 02/03/2025 23:59
Interview date: 13/03/2025
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities. We are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce.
Job overview
This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a Band 3 Team Secretary with Warrington Routine Recovery Team.
This role will provide full administrative support to our community mental health team based within Wakefield House.
We are looking for a person who is innovative, transformational and able to prioritise their workload due to the role developing and being fast paced.
The post holder will have excellent communication and organisational skills and will be able to juggle their workload to support the changing priorities of the team.
Main duties of the job
* Daily retrieval of referrals received, opening, and uploading to Rio.
* Attending daily MDT meeting with clinical team to review referrals, recording of minutes and action plan.
* Booking of appointments and diary management for Clinical team.
* Sending appointment letters in a timely manner.
* Sending text messages for upcoming appointments.
* Telephone calls to and from service users, stakeholders, and outside agencies.
* Close liaison with Warrington GP Surgeries.
* Close working relationship with various internal teams and any other outside agencies.
* Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
* Daily maintenance of email inbox.
* Attendance at weekly meetings with Talking Matters to record discussions regarding referrals to each other's team.
* Attending evening safety huddle meetings every other week to record minutes and disseminate to team.
* Responding in a timely manner to requests from Clinical Leads, Operations Manager and Operations Director.
* Supporting Office Manager with required information in relation to the referrals received.
* Attending any ad-hoc meetings in relation to the team.
Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.
Person specification
Qualifications
* RSA II or equivalent
* Knowledge and experience of Microsoft Office products
* ECDL
Experience
* Experience of working as medical secretary
* Experience of information systems
* Experience/knowledge of people experiencing mental health issues
* Experience of working in health care setting
Knowledge and Skills
* Excellent communication skills both verbal and non-verbal
* Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales
* Excellent organisational skills
* Knowledge of medical terminology
* Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role
* Ability to maintain confidentiality
Personal Attributes
* Flexible working approach
* Self-motivated
* Professional attitude
* Ability to adhere to strict deadlines
* Possess a caring, compassionate and empathic attitude
* Able to meet the Trust’s professional standards e.g. dress code, customer care
* Ability/willingness to undergo further training as necessary
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
FULFILL YOUR POTENTIAL AND SPREAD YOUR WINGS WITH MERSEY CARE
At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do, a person-centred care that starts with you.
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