Join our team at Hilton Grand Vacations in Ballater, as a Food and Beverage Supervisor. Work alongside a motivated team in a breathtaking location, ensuring exceptional service and creating a welcoming environment for our guests and members. Responsibilities Supervise Food and Beverage Outlet operations to ensure a flawless guest and member experience. Communicate and delegate tasks to the team, ensuring everyone is clear on their roles. Ensure compliance with brand standards and strict adherence to food hygiene regulations. Manage guest queries in a timely and efficient manner, ensuring customer satisfaction. Represent the needs of the team, promoting a collaborative and positive work culture. Assist Food and Beverage management with achieving financial targets and departmental goals. Assist with training and development of team members, fostering a culture of continuous improvement. Conduct annual and mid-year appraisals for team members under your responsibility. Maintain constant awareness of security, especially related to stock, cash, and equipment. Oversee preparations of the F&B area for service, ensuring stock replenishment and adherence to cleaning schedules. Promote and encourage staff to upsell and adopt strong sales techniques. Ensure all Food and Beverage departments operate to the Brand Standards. Assist with recruitment of F&B staff as required. Ensure all colleagues on shift are fully briefed and clear of their responsibilities and roles. Work to continually improve brand standards, Mobius and SALT scores within the F&B department. Assist other departments wherever necessary and maintain good working relationships. Qualifications To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Proven Food and Beverage experience at supervisory level. Committed to delivering high levels of customer service. Positive attitude and excellent communication skills. Excellent grooming standards. Flexibility to respond to a range of different work situations. Ability to work independently or as part of a team. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in the hospitality industry. Previous experience in supervising and/or delegation. Willingness to develop team members and self. Benefits Free Leisure Club Membership (worth £500). Go Hilton Team Member travel programme (hotel discounts for team members, family, and friends). Denplan, Perks at Work, and Life Works employee programmes. Incremental holiday allowance based on service. Staff Accommodation En Suite rooms available. The chance to work in a stunning location in Scotland, surrounded by natural beauty. AMRT1_UKCT