Job title: Property Coordinator
Location: Birchwood, Cheshire
Salary: £24,500 plus Excellent Serco benefits
Working hours: Full-Time, 37.5 hours per week
Here in the Serco recruitment team, we're responsible for hiring people that deliver essential public services in Defence, Transport, Justice & Immigration, Citizen Services and Healthcare. We are currently looking for a Property Coordinator to join our team at AASC, Asylum Accommodation and Support Services Contracts.
A key member of the Service Delivery team, this role is crucial to ensure service users' needs are met within agreed timeframes in accordance with Serco's contractual obligations to UK Visa's & Immigration (UKV&I), in relation to accommodation (and transport) for service users.
The Property Co-Ordinator will be carrying out administrative duties to support the property directorate.
As the Property Co-Ordinator your key accountabilities will include:
* Build relationships with Landlords, estate agents, solicitors, intermediaries, and other 3rd parties both on the telephone/e-mail and written correspondence within agreed SLA's.
* Work closely with the property directorate to ensure accurate rent details are present for landlords/letting agents/investors accounts.
* Update database daily with changes of Landlord terms, including rent uplifts, recharges, ad hoc payments, missing information, changes to Landlord status.
* Work with Shared services for any blocked or non-payment of rent due to mismatched bank details.
* Escalate issues relating to rents for landlords and letting agents to Service Delivery Manager.
* Manage all landlord queries relating to rent issues and facilitate other queries to relevant teams.
* Process monthly rent run for the North West, Midlands, and East of England Contracts to ensure no breach to Contract/ Lease.
* Timely and accurate processing of invoices for large site facilities.
In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.
Flexible Working pattern:
Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.
What you'll need to do the role:
* Ability to successfully engage and create successful working relationships with both internal and external stakeholders.
* Demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt.
* Proficient Excel skills.
* Ability to work under pressure.
Why Serco:
A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touches people's lives.
A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer:
* Pension - up to 6%.
* Employee Assistance Programme.
* Chance to contribute to innovation in the Immigration sector.
* A company passionate about diversity and inclusion.
* A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
* A safe and supportive culture.
* The chance to make a positive difference and contribute to innovation in the public services sector.
* Free onsite parking.
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