About NOVA:
NOVA Wealth is a fast-growing start-up looking to change the face of financial advice and the way it’s delivered in the UK. We firmly believe that a human adviser needs to be at the heart of every client relationship. However, by leveraging technology, we can empower our advisers to deliver higher levels of service while minimising the administrative burden.
At our core, we’re here to build a game-changer in the advice industry that delivers better customer outcomes, at a lower cost, for more people. Through customer-centric advisers supported by our innovative Lifeline technology, we empower our customers to go beyond just making smarter financial decisions to living the lives they dream of.
About the role:
We are looking for a Mortgage Administrator to play a crucial role in our growing Mortgage & Protection team, ensuring the smooth and efficient processing of mortgage applications. This is an exciting opportunity to be part of a fast-growing business and contribute to an exceptional customer experience.
As a Mortgage Administrator, you will be responsible for supporting our advisers in delivering a seamless mortgage & protection journey for clients. You will handle key administrative tasks, liaise with lenders and clients, and ensure compliance with regulatory requirements. Your role will be pivotal in streamlining operations and enabling advisers to focus on providing expert advice to our clients.
What you’ll be doing:
1. Driving seamless customer journeys: Be the go-to person for clients, keeping them informed at every step of their mortgage journey and ensuring they feel supported and confident throughout the process.
2. Orchestrating case management: Provide exceptional administrative support to mortgage advisers, ensuring every client’s application progresses smoothly from submission to completion. You'll be able to take ownership of mortgage cases, tracking progress, updating clients and advisers, and proactively chasing any outstanding requirements to ensure swift and efficient completions.
3. Creating a world class mortgage process: Identify areas for improvement within the mortgage administration process, championing new tools and strategies to enhance efficiency and service quality. We're working to build a cutting-edge, tech-enabled process to streamline mortgage processing, automate workflows, and continuously improve client outcomes.
4. Mastering compliance: Ensure all compliance documentation is completed accurately and on time, keeping up to date with industry regulations and lender criteria to maintain the highest standards.
5. Collaborating across teams: Work closely with mortgage advisers, compliance teams, and technology specialists to refine processes and push the boundaries of what’s possible in mortgage administration.
The ideal candidate will possess:
* Around 2 years previous experience in a mortgage administration or similar support role.
* Strong understanding of mortgage application processes and regulatory requirements.
* Excellent organisational skills and attention to detail.
* Strong communication and interpersonal abilities, with a customer-focused mindset.
* Ability to multitask and manage workloads effectively in a fast-paced environment.
Highly desirable (but non-essential):
* Experience working in a rapidly growing scale-up business (0-100 employees).
* A proven interest in designing and improving operational processes.
* An in-depth knowledge of protection products and protection administration processes.
* A desire to progress into a mortgage adviser role in the future.
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