Abouttherole
WouldyouenjoyworkingwithHumanIntelligence?Evenifyouhaventbefore?
Areyouservice-focussedandthriveinatelephonyenvironmentputtingthecustomerandbusinessfirst?
Ifso,thenwearelookingfortalentedindividualslikeyou,withapassionfordeliveringexcellentcustomerservice,whocanleadandmotivate,tojoinusattheFraudReportingGateway!
Salary£36,320+£10,521peryearpluspension.
60%ofyourworkingmonthflexiintheoffice40%athome
25daysholiday+bankholidaysandmore
AccesstoupskillingcoursesandCSbenefits
FollowlinktolearnmoreandapplybeforeThur25thMarch11:55pm
AbouttheTeam
YouwillbejoiningtheIntelligenceServices,oneofthemostdiverseteamswithinHMRCsRiskandIntelligenceService(RIS).
OurteamsareattheheartofHMRCscomplianceandenforcementactivity.
Thisbusiness-criticalrolehasnationalsignificance.WemanageHMRCsFraudHotlinesoneofourmajorHumanIntelligence(HumInt)sourcesandgetalongwithmembersofthepublicwhoringustoreportallegedwrongdoing.
ThisisakeysourceofintelligenceforRISwhichinformsdecision-makingandsupportHMRCandexternalpartnerstotackleevasion,avoidance,seriousnon-compliance,andwidercriminality.
Bytakingonthisroleyouwillmakearealimpactinsafeguardingthepublicfundsrequiredtopayforvitalserviceslikeeducationandhealthcareandprovidesupportvulnerablemembersofourcommunity.
Itisanexcitingtimetojoinus!
SeewhatitsliketoworkatHMRC:findoutmoreaboutusoraskourcolleaguesaquestion.Questionsrelatingtoanindividualapplicationmustbeemailedasdetailedlaterinthisadvert.
JobDescription
YouwilljointheFraudReportingGateway(FRG)whichispartoftheIntelligenceServiceswithinRISIntelligence.Thisteamreceives,assesses,anddisseminatesintelligencederivedfromHumanIntelligence(HumInt)sources,includingtheHMRCFraudHotline.
Withlinemanagementresponsibilitiesforateamyouwilllead,empower,andsupportteammemberswhilstcreatinganinclusiveenvironmentforthemtowork.
YouwillensureteammembershavethecapabilitytocontinuallydeliveraqualityservicewithinourgivenServiceLevelAgreements.Thiswillinvolvehavingoversightforreceiving,assessing,andthetimelydisseminationofintelligencefromHumIntsaboutpossiblecriminaloffences,regulatorybreaches,ornon-compliancebyathirdparty.
AnotherkeyaspectofyourrolewillbeleadingandhandlingthedevelopmentofqualityintelligenceproductsinlinewithHMRCstrategies,policesandcustomerrequirements.
HMRCsFraudHotline,isopenedfrom9:00amto5:00pm,MondaytoFriday,andattractsawiderangeofcallers/customers.Notwocallsarethesame,notwodaysarethesame.AcriticalaspectofyourrolewillbetoprovidesupervisiontothewiderteamastheyengagewithmembersofthepublicviatheFraudHotline.Thiswillrequireassimilatinginformationquickly,makingsounddecisionsandprovidingtimelyintervention.Regularofficeattendancewillberequiredbetween9:00amand5:00pmonyourdutydays.
SecurityandTraining
SuccessfulcandidateswillneedtoholdNationalSecurityVetting(NSV)atSecurityCheck(SC)clearancetotakeuptheirpostinthissensitiverole.ApplicationsforSCclearancerequireaminimumoffiveconsecutiveyearsofresidencyintheUKpriortomakingtheapplication.
FurtherdetailscanbeacquiredintheAdditionalSecurityInformationofthejobadvert.
Weprovidecontinuoustraininginanencouragingenvironmenttohelpyouwillbuildandmastertheabilitiesrequiredtoexcelinthisrole.
CommenceandpasstheIntelligenceFoundation(IF)courseandwillbeawardedtheexternallyAccreditedCounterFraudIntelligenceTechnician(ACFITech)Certificate(unlessanequivalentCriminalJusticeLevel1awardhasalreadybeenobtained).
TheIFtrainingisanonlinecoursewhichlastsapproximately4weeks.
PersonSpecification
Abilitytolead,motivate,encourage,andguideothers,drivingperformanceacrosstheTeam.
Beingadeptatassimilatinginformationquicklyandprioritisingtasks,beingproactive,agoodproblemsolver,sounddecisionmakerandexcellentcommunicator.
Awellorganisedindividual,whoisabletomanageanambitiousworkloadwithchangingprioritiesandworkindependentlytoahighstandardbutalsoeffectivelyasamemberoftheleadershipteam.
Excellentwrittenandoralcommunicationskillsandtheabilitytocommunicateprofessionallyandeffectivelywithcolleaguesandteammembersatalllevels.
IMPORTANTINFORMATION
NationalSecurityVetting(NSV)atSecurityCheckclearanceisneededforthisrole.Thisrequires5-yearconsecutiveresidencyintheUKandtheroleisnoteligibleforvisasponsorship.Tocheckthatyouareeligibletoapply,reviewtheAdditionalSecurityInformationandSecuritysectionsintheadvert.
JoiningHMRCinthisroleisconditionaloncurrentlyholdingorapplyingandsubsequentlypassingNSVatSCclearancelevel.
Ifyoudonotholdorareunabletoacquiretherequiredsecurityvetting,wewillwithdrawtheofferofemployment,thisisbecauseyouwillnothavemettheconditionsofemploymentforthisrole.
YouwillalsoberequiredtosuccessfullycompletetheIntelligenceFoundationCourseandbeawardedtheAccreditedCounterFraudIntelligenceTechnician(ACFITech)Certificate(unlessanequivalentCriminalJusticeLevel1awardhasalreadybeenobtained)
EssentialCriteria
Demonstrableexperienceofmakingsounddecisionsandcriticalthinking.
Successfuloutcomesandexperiencehandlingstakeholderswithmaintainingmutuallybeneficialrelationshipsandadheringtoexcellentinterpersonalandworkloadorganisationskills.
DesirableCriteria
Experienceofhandlingatelephony-basedfunction/environment.
RecentknowledgeandevidenceofworkingwithineithertheCriminalJusticeorTaxcomplianceenvironmentwouldbeadvantageous,howevertrainingisavailable.
Behaviours
We'llassessyouagainstthesebehavioursduringtheselectionprocess:
Leadership
ManagingaQualityService
CommunicatingandInfluencing