Job Advert
This is a fixed-term contract until 31st March 2025.
We are currently seeking a Domestic Abuse Officer to join our Tenancy Sustain Team! This is an exciting and important role to
ensure that Torus are providing a robust response to customers experiencing or at risk of domestic abuse.
As a Domestic Abuse Officer, you will take responsibility for delivering a safety led approach to disclosures of domestic abuse
and providing survivor led support in relation to housing interventions.
You will play a key role in ensuring that the needs of victims and survivors of domestic abuse are met, and support wider safety
planning to reduce risk and support with housing related interventions.
Within this role, you will represent Torus at MARAC in Liverpool, St Helens and Warrington, providing key housing input into
managing the safety of victims and survivors of domestic abuse.
Responsibilities:
* Manage a caseload of domestic abuse support cases, providing housing related
* advice and support to victims and survivors of domestic abuse.
* Complete Merit or Dash risk assessment tool to determine risk following disclosure of domestic abuse.
* Follow local authority referral pathways for specialist domestic abuse services and MARAC.
* Develop relationships with partner agencies to promote a multi-agency response to domestic abuse.
* Represent Torus are MARAC in Liverpool, St Helens and Warrington, providing clear and relevant information, supporting wider
safety planning and agreeing actions for Torus.
* Where required, assess the need for target hardening and support with installation of additional security measures.
* Provide advice and guidance on rehousing options, supporting with applications for rehousing and priority rehousing options.
* Support customers fleeing abuse to access emergency accommodation.
* In conjunction with the local specialist domestic abuse service, provide practical support and information to victims including
in relation to housing, health and finance.
* In partnership with other agencies develop plans to protect clients their children and their families.
* In conjunction with the local specialist domestic abuse service, provide practical support and information to victims including
in relation to housing, health and finance.
* Accurately record risk assessments, support plans and all interventions in QL case management.
* Support the empowerment of customers and assist them in recognising the features and dynamics of domestic abuse present in
their situation and assist them to regain control of their lives.
* Identify and report safeguarding children and adult concerns using the multi-agency framework and procedures.
* To promote the safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns
are reported promptly in accordance with Local Authority and Torus safeguarding Polices.
* Participate in multi-agency meetings, working groups and other meetings including MARAC, MARAM and Child Protection to deliver
required outcomes.
* Ensure customers have access to services to meet their housing and support needs.
* Liaise with internal teams to ensure housing needs are met.
* Manage customer expectations of the service and provide clarity about the scope of your role.
What we are looking for:
* GCSE Grade 3 and above education or equivalent relevant qualification, training, or experience
* CIH level 3 or willingness to work towards.
* Evidence of working in the housing or domestic abuse sector
* Experience of managing a case load and multi-agency working
* Experience of crisis management, risk minimisation and of making decisions in difficult situations
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
* Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at
risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other
relevant employment checks.
Pleasenote, we reserve the right to close this vacancy early if we receive a highvolume of applications.