Job Description
Customer Sales Advisor
Minimum Requirements: 1 years targeted sales experience within the last 3 years.
Location: Remote, Mainland UK only
Competitive salary and bonus: £23,000 plus average bonus earning potential of £4,800 per annum. Uncapped bonus
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.
Start date: 21st October 2024
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we're recruiting Inbound Customer Sales Advisors in a role that offers great work life balance, working from home and an engaging onboarding experience.
The role you'll do:
As a Customer Sales Advisor in our busy Customer Service and Sales department, you'll be the first point of contact for customers who have a wide range of issues such as billing queries, quotes or account changes etc. Day-to-day, you'll:
1. Build rapport with customers, get to know their individual needs and put their interests first.
2. Provide excellent customer service and register appliances efficiently.
3. Use your brilliant sales and communication skills to upsell products that provide peace of mind.
How you'll be rewarded:
4. 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
5. Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
6. Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
7. Sales bonuses - Each month you'll get the chance to earn some extra take home pay
8. Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
9. Pension scheme - Matched employer contributions up to 5% of basic salary
10. Life assurance - Employer funded cover of 4x basic salary
11. A free annual D&G protection plan - Access to discounted rates for family and friends too
12. Incentives - Regular incentives with amazing prizes to be won
13. Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
14. And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes
What else to expect:
15. In a 3-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience
16. 37.5 hours per week, Monday - Sunday 8am - 8pm working 1 full weekend and 1 Saturday in a 5-week shift rotation.
17. Working from home
18. We'll provide all the equipment you need, but you must have broadband access
The experience and skills you need:
19. 1 years continuous and targeted sales experience within the last 3 years
20. A background in targeted sales and customer service
21. A driven mindset with strong customer service and sales skills and a love for hitting targets
22. Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
23. A team player committed to creating an excellent customer experience
24. Unflappable and resilient attitude to juggle tasks
Immediate interviews available.