Customer Services & Information Governance Officer
Location: East Sussex BN7 - Able to work full time in the office however there will be the option to WFH.
Contract Type: Temporary (8 months) likely extension
Working Pattern: Full Time - Hybrid working
Hourly Rate: £18.27 per hour PAYE or £23.07 per hour Umbrella - Will consider part time applications.
Are you passionate about delivering exceptional customer service while navigating the complexities of information governance? Our client, a key player in the public sector, is seeking a dedicated Customer Services & Information Governance Officer to join their dynamic team within the Communities, Economy, and Transport department.
About the Role:
As a pivotal member of a small, busy, and approachable customer services team, you will play a vital role in providing information and support to our customers. Your empathetic communication skills will be instrumental in resolving concerns and making a positive impact on people's lives. You will be responsible for coordinating responses to enquiries, corporate complaints, and various information requests, including Freedom of Information and Data Protection Subject Access requests.
In this role, you will provide crucial advice and support to colleagues across the Council regarding Data Protection legislation, working closely with Legal Services and the Information Governance Community. Your expertise will ensure compliance with statutory obligation...