About Our Client
Our client is a highly regarded law firm with a great reputation for dealing with Claimant matters. They are looking for a New Claims Advisor to join their Manchester team.
Job Description
As a New Claims Advisor, your duties will include:
* Inputting and updating client details on the company's computer system (PROCLAIM).
* Gathering data and inputting new claims and business enquiries.
* Completing diary tasks to support the team involving work with referrers, third-party insurers, and medical agencies.
* Ensuring attendance calls are completed in line with quality standards, obtaining and recording all key information.
* Working towards legal targets and deadlines.
* Embracing the concept of excellent customer service coupled with urgency.
* Chasing paperwork and outstanding case information professionally and timely.
* Managing medical appointments in accordance with due process.
* Inputting and logging insurance policies relative to client files.
* Communicating with witnesses according to allocated workloads and due process.
* Performing administrative tasks that support the business, including document redaction, bundle preparation, and telephone support functions.
The Successful Applicant
A successful New Claims Advisor should have:
* Excellent customer service skills.
* Basic knowledge of the Office Suite (Word, Excel, Outlook).
* Good organization skills.
* Excellent telephone manner.
* Good fact-finding ability.
* Ability to work well as part of a team.
* Attention to detail.
* Ability to develop and maintain excellent relationships, both internal and external.
* Core: GCSE Maths and English at Grade C or above (or equivalent qualification).
What's on Offer
* An annual salary range of £20,000 - £20,820.
* 25 days annual leave plus Birthday Holiday and Bank Holidays.
* Company Pension.
* Medicash Health Plan.
* A bonus structure to reward high performance.
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